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Online shopping news stories

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Customer experience
Research unveils precarious customer loyalty for retailers
New research has found customers are reassessing established brand loyalties as their priorities and behaviours shift.
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Online shopping
A/NZ shoppers plan to spend less, be more selective
For retailers, 2022 is set to be a year of introspection as shoppers across Australia and New Zealand indicate they plan to spend less.
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Pinterest
Pinterest partners with WooCommerce and launches app
The new app gives businesses of all sizes the power to turn their product catalogues into shoppable product pins on Pinterest
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eCommerce
Aussies vote on the toughest jobs in online shopping
Shoppers have revealed how much, or how little, they know about what goes into the online shopping process in a new survey by CouriersPlease. 
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Online shopping
Online retail still the chosen method for Australian consumers
According to a new report from Manhattan Associates, a significant shift to online retail is still very much apparent among Australian consumers.
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Cybersecurity
Shouldering the responsibility of payment security
Two years since the surge in digital payments, shoppers have seamlessly transitioned to day-to-day use, with online payments becoming second nature when buying goods and services online.
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Cybersecurity
Increase in cyber attacks driven by online holiday shopping
Attackers increase the volume of attacks, including scraping data, draining customer accounts, damaging site functionality and holding encrypted data ransom.
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eCommerce
NZ’s eCommerce market set to grow as demand for alternative payment methods increases
New Zealand’s eCommerce market set to grow 38% by 2025, with demand increasing for alternative payment methods.
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Mighty Ape
Canstar awards Mighty Ape for Most Satisfied Customers
Canstar has announced that the results of its survey for Most Satisfied Customers in the Online Retailers category reveal Mighty Ape as the winner.
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Forter
Fighting smart against policy abuse in online retail
The trouble with policy abuse, compared to conventional fraud, is that policy abusers are not necessarily cybercriminals who are hiding their identity.
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Manhattan Associates
Orders with multiple shipments causing customer dissatisfaction
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.
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Nexcess
Nexcess integrates with HubSpot to serve growing online businesses
“Increasingly, businesses are being driven to start or grow their business online. And these entrepreneurs are being challenged to up their game."
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COVID-19
Five eCommerce trends that will affect all online sellers in 2022
In the past two years, we have seen eCommerce change and grow to meet the demands of the new Covid-19 world.
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Retail
One-stop eCommerce live streaming solution boosting business
A new live-streaming solution is helping boost eCommerce sales, according to Agora, a real-time engagement platform.
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Fintech
New online shopping platform allows shoppers to get others to pay for their items
New fintech startup YouPay offers a unique online shopping option where you pick what items you want from over 250 retailers and get someone else to pay.
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Research
Great expectations: Kiwi consumers may be let down over Christmas
New research has revealed Kiwis have expectations of quick, cheap and free delivery in the age of online shopping, but expected delays over the Christmas period may cause a change in generally positive attitudes.
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Shopping
New Mastercard research focuses on safer shopping and spending habits
According to new research initiated by Mastercard, with the country slowly starting to open up, NZ consumers are starting to spend less money at home on items and more on experiences.
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Online shopping
Back in style: Virtual try-on tech making waves on social media
Virtual try-on tech has become the latest trend to hit the global online shopping market, with one platform reporting almost half a million outfits tried on in one week.
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Ransomware
Increase in ransomware attacks targeting organisations during the holiday period
Researchers also observed a 70% average increase in attempted ransomware attacks in November and December compared to January and February. 
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Infosys
From AI shop assistants to virtual changing rooms: Why human-centric tech will define the future of retail
More Australians than ever turned to online shopping through the pandemic, with 9 million households purchasing online in 2020, representing 57% year-on-year growth.
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Infosys
Virtual change rooms & AI shop assistants: Why the future of retail will be defined by human-centric tech
New Zealanders value the sense of security and certainty that comes with physically collecting their shopping, rather than waiting for delivery from an online purchase.
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Customer experience
Sales professionals struggling to be relevant in a hybrid 'virtual' selling world
The rapid acceleration of hybrid work due to the COVID-19 pandemic is having a profound long-term impact on buyer and seller relationships, according to a new report. 
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Online shopping
Is your online shopping as anonymous as you think? New research reveals shock analysis
With Cyber Monday and Christmas shopping still in full swing, new research has revealed that you may not be as anonymous as you think when you shop online.
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Online shopping
2021 the year of retention for retailers - report
Transparent delivery, flexible payment options and website speed are key factors driving online shoppers.