Online shopping stories

Much of this mistrust resides in how companies are perceived to be using customer data.More

"For e-retailers, it's clear that price and convenience alone isn't enough to keep people exclusively shopping online post-COVID."More

Shopify's rapid growth in the New Zealand market was further accelerated by the pandemic, which saw an ecommerce boom as consumers flocked to online shopping.More

While the retail winners of 2020 have enjoyed a phenomenal rise in online sales, they should not get too smug about it.More

“Retailers are in dire need of agile operating models powered by cloud infrastructure and technologies like artificial intelligence and machine learning (AI/ML) to meet today’s industry demands."More

Trade Me’s top Marketplace listings of 2020 were inspired by COVID-19.More

"We've certainly noticed a big change in how consumers are shopping."More

Fraudsters are targeting last-minute Christmas shoppers via email and hackers are targeting electronic devices that feature on many wish lists.More

Hackers are impersonating trusted delivery vendors, like Amazon, DHL and FedEx, to commit financial fraud.More

The survey covered broadband usage, working from home, telehealth usage and online shopping behaviour.More

A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.More

"How many attackers are going to hide within this expected traffic spike?"More

One of the biggest scams to be aware of this shopping season are phishing attacks.More

BigCommerce has launched Open Checkout, with the ultimate aim of bringing open source innovation to online checkout experiences.More

Retailers should expect to see new shopping behaviours from customersMore

Consumer expectations and online shopping habits, particularly around delivery preferences, are changing significantly and increasing demand on suppliers. More

Although, the research shows that there is still plenty for all online retailers to work on to meet rising customer expectations.More

The move is set to benefit consumers by providing more competition in the market and reducing prices.More

To ensure safety in the midst of coronavirus, retailers around the world have adapted their delivery and returns propositions, in turn transforming consumer expectations of online delivery and returns.More

In an effort to track and analyse the ways in which the pandemic is changing retail behaviour, Adobe has revealed its Digital Economy Index, which analyses trillions of online transactions across 100 million product SKUs in 18 product categories. More

Recently released research has found about one in three of online purchases are abandoned at checkout because people cannot remember their password to access their account and confirm their purchase.More

“Etsy’s mission is to keep commerce human, and technology plays a vital role in this."More

"With more Kiwis shopping online than ever before it makes sense for online retailers to look to increase their marketing reach and improve their advertising return on investment."More

“Given the incredibly high volume of transactions over the coming weekend, and indeed the whole festive period, often merchants will accept that fraud will be higher than usual."More