KPIs stories
Digital Island has launched Customer Experience Accelerator Lab to help businesses get the most out of their contact centre operations.
Crafting compelling AI business cases is crucial as AI reshapes industry. Leaders must benchmark, involve employees, focus on data quality, and consider ethical implications for success.
Celonis unveils groundbreaking AI-powered features at Celonis: Next, enhancing Process Intelligence for businesses with new automation and data insights tools.
With human attention spans plummeting to eight seconds, brands must innovate to capture and retain audiences. How can they ensure they're truly winning this race?.
Aspen Technology has launched V14.3 of its aspenONE portfolio, featuring Industrial AI and enhanced data integration to optimise operations and sustainability for asset-intensive industries.
Organisations are rethinking HR, focusing on agility and strategic alignment. The Access Group's Kerry Agiasotis highlights essential steps in HR transformation.
Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.
JobAdder unveils two additional levels to its JobAdder Analytics service, aimed at providing recruitment businesses with customisable, data-driven insights for competitive advantage in the recruitment industry.
Adobe and Microsoft have unveiled a groundbreaking partnership to boost marketers' efficiency, merging Adobe Experience Cloud with Microsoft Copilot for a next-level AI-powered work experience.
Accountants and bookkeepers are poised to unlock lucrative opportunities by venturing into the overlooked professional services advisory sector.
Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.
Exabeam and IDC's report reveals that 57% of global firms faced serious cyberattacks in the past year due to security team overload and lack of automated threat detection.
Revolent partners with Snowflake to curate a data engineering training programme, aiming to fill the skills gap manifesting in tech industries globally.
Alarming underperformance in outsourced cybersecurity suppliers has increases breach risk to the UK's financial sector.
In 2024, over 30% of organisations fail to execute cybersecurity drills regularly, and 40% lack proper IT security training.
Digital innovation key for long-term resilience and growth for architecture and engineering firms, says Deltek report.
IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.
In a digitally driven environment, companies that fail to realise the need for ongoing transformation will fall behind competitors and face failure.
A global cloud skills gap is hampering digital transformation and may impact financial goals, finds a SoftwareOne study.
Given payroll's importance and complexity, it's understandable that payroll professionals are under increasing pressure to get it right.
