Digital Assistants stories
AI revolutionises CXin Australian firms, reveals Zendesk
Zendesk's 2024 report reveals a rise in the use of AI by Australian firms, surpassing the global average, to revolutionise and personalise customer experiences.
Advancements in AI tipped to transform telecoms sector in 2024
AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.
Oracle boosts customer experience with generative AI in Cloud CX platform
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
Zoom launches generative AI assistant Zoom AI Companion
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.
Hands-on review: Poly Voyager 4320 UC headset
The headset is made from black plastic with a flexible metal headband, which can extend to fit. Even when extended, the headband feels very robust.
AI is powering a shift in digital customer engagement
Pandemic propels digital shift, as AI chatbots become vital for business resilience and customer service.
Soul Machines launches Kiwi 'digital helper' in response to COVID-19 crisis
NZ's Soul Machines debuts 'Bella', an AI digital helper aiding Kiwis amid COVID-19.
NZ Police trials digital assistant 'Ella', built by Soul Machines
NZ Police trials 'Ella', an AI digital agent, to enhance non-emergency services.
Are they listening? Kiwis wary of smart devices
While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.
Facebook faces new frontiers with real time brain-to-text research
Facebook updates on its brain-typing tech for future AR wear.
Auckland tech firm Aider creates buzz in the United States
Auckland-based tech firm Aider is making waves in the US and Canada with the launch of its digital assistant, which integrates with popular platforms.
Youthline’s new AI-powered support service is now live
Youthline launches its new Digital Assistant, Sam, to provide support and information to young people in New Zealand.
FaceMe designs 'digital human' for Southern Cross Health Society
NZ's Southern Cross Health bets on FaceMe's AI for a 'nameless' digital human assistant.
Voice and digital assistants the next enterprise step for AI
AI's enterprise leap: yesterday's future is today's norm in customer relations management evolution.
Kiwi company brings AI assistant to small business
Aider, an AI powered digital business assistant created specifically for small business, has been in beta phase in Australasia for several months.
Soul Machines on a hot streak as more firms invest
NZ's Soul Machines secures US$2m from UniServices amid a US$15m raise to expand AI.
Infor rolls out three new solutions
A new partnership for human capital management, a new digital assistant, and a new control centre for supply chain management.
Microsoft unveils Cortana development kit for enterprises
Cortana's enterprise upgrade unveiled by Microsoft; set to change workplace productivity.
AWS adds new smart scheduling functionality to Alexa
The ‘Alexa Smart Scheduling Assistant’ is designed to help users schedule 1:1 meetings with multiple participants.
Virtual digital assistants to overtake world population by 2021
Ovum has released on the AI digital assistant market, revealing partnerships to be key differentiators in the years head.