SecurityBrief New Zealand - Technology news for CISOs & cybersecurity decision-makers

Digital Assistants stories

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AI revolutionises CXin Australian firms, reveals Zendesk
Last month
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contact centre
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cx
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martech
Zendesk's 2024 report reveals a rise in the use of AI by Australian firms, surpassing the global average, to revolutionise and personalise customer experiences.
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Advancements in AI tipped to transform telecoms sector in 2024
Sat, 16th Dec 2023
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bi
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big data
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cloud services
AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.
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Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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cloud services
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contact centre
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cx
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
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Zoom launches generative AI assistant Zoom AI Companion
Thu, 7th Sep 2023
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chatbots
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contact centre
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ai
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.
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Hands-on review: Poly Voyager 4320 UC headset
Thu, 27th Oct 2022
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gaming
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apple
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contact centre
The headset is made from black plastic with a flexible metal headband, which can extend to fit. Even when extended, the headband feels very robust.
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AI is powering a shift in digital customer engagement
Wed, 6th May 2020
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contact centre
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crm
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martech
Pandemic propels digital shift, as AI chatbots become vital for business resilience and customer service.
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Soul Machines launches Kiwi 'digital helper' in response to COVID-19 crisis
Fri, 17th Apr 2020
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contact centre
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martech
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chatbots
NZ's Soul Machines debuts 'Bella', an AI digital helper aiding Kiwis amid COVID-19.
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NZ Police trials digital assistant 'Ella', built by Soul Machines
Thu, 13th Feb 2020
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contact centre
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martech
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chatbots
NZ Police trials 'Ella', an AI digital agent, to enhance non-emergency services.
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Are they listening? Kiwis wary of smart devices
Mon, 2nd Sep 2019
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contact centre
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digital music
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martech
While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.
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Facebook faces new frontiers with real time brain-to-text research
Thu, 1st Aug 2019
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contact centre
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martech
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chatbots
Facebook updates on its brain-typing tech for future AR wear.
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Auckland tech firm Aider creates buzz in the United States
Thu, 25th Jul 2019
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contact centre
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martech
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chatbots
Auckland-based tech firm Aider is making waves in the US and Canada with the launch of its digital assistant, which integrates with popular platforms.
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Youthline’s new AI-powered support service is now live
Mon, 27th May 2019
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contact centre
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martech
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chatbots
Youthline launches its new Digital Assistant, Sam, to provide support and information to young people in New Zealand.
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FaceMe designs 'digital human' for Southern Cross Health Society
Mon, 15th Apr 2019
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contact centre
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martech
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chatbots
NZ's Southern Cross Health bets on FaceMe's AI for a 'nameless' digital human assistant.
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Voice and digital assistants the next enterprise step for AI
Mon, 24th Dec 2018
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big data
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contact centre
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bi
AI's enterprise leap: yesterday's future is today's norm in customer relations management evolution.
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Kiwi company brings AI assistant to small business
Thu, 29th Nov 2018
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contact centre
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martech
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chatbots
Aider, an AI powered digital business assistant created specifically for small business, has been in beta phase in Australasia for several months.
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Soul Machines on a hot streak as more firms invest
Mon, 29th Oct 2018
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contact centre
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martech
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chatbots
NZ's Soul Machines secures US$2m from UniServices amid a US$15m raise to expand AI.
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Infor rolls out three new solutions
Mon, 8th Oct 2018
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payroll systems
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contact centre
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martech
A new partnership for human capital management, a new digital assistant, and a new control centre for supply chain management.
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Microsoft unveils Cortana development kit for enterprises
Wed, 26th Sep 2018
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contact centre
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microsoft
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martech
Cortana's enterprise upgrade unveiled by Microsoft; set to change workplace productivity.
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AWS adds new smart scheduling functionality to Alexa
Mon, 28th May 2018
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contact centre
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hyperscale
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cloud services
The ‘Alexa Smart Scheduling Assistant’ is designed to help users schedule 1:1 meetings with multiple participants.
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Virtual digital assistants to overtake world population by 2021
Tue, 23rd May 2017
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contact centre
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martech
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chatbots
Ovum has released on the AI digital assistant market, revealing partnerships to be key differentiators in the years head.