Customer service stories - Page 36
You only get one chance to make a first impression
Mon, 20th May 2019
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martech
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nuance
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
How customer service directly impacts company revenue
Tue, 14th May 2019
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crm
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cx
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martech
Poor customer service can drastically impact company revenue, with 42% of Australians ceasing to buy after a bad experience, a Zendesk report reveals.
Qlik repositions to SaaS-first, customer-first company
Tue, 14th May 2019
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crm
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data analytics
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martech
Qlik has this week announced enhancements and expansions to its customer success programs as the company realigns its core mission as a SaaS-first organisation.
IBM supports Lenovo Data Center Group with blockchain-powered customer service
Mon, 29th Apr 2019
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uc
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datacentre infrastructure
Lenovo Data Center Group will now leverage IBM's blockchain and cognitive services to improve its customer care.
How AI benefits customer service
Mon, 25th Feb 2019
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crm
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uc
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martech
Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.
Gartner's four musts for digital customer service
Wed, 13th Feb 2019
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crm
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cx
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martech
Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.
Jade Software & Ambit take chatbots to next level of AI
Tue, 11th Dec 2018
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crm
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uc
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martech
Jade Software and Ambit partner to deliver advanced AI chatbots, aiming to revolutionise customer service through natural and realistic digital experiences.
How businesses can enhance customer service using new technology
Fri, 2nd Nov 2018
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crm
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uc
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cx
Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.
Could personalised AI assistants streamline your business?
Thu, 25th Oct 2018
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crm
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uc
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martech
Oracle's new Digital Assistant utilises AI to streamline business processes, boosting productivity and enhancing user experiences across multiple platforms.
Digital customer experience is nothing without a human touch
Mon, 22nd Oct 2018
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crm
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uc
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cx
AI bots may power 85% of customer service interactions by 2020, but human touch is still vital for a positive experience, reveals Gartner research.
The profits & pitfalls of peddling convenience driven technology
Wed, 3rd Oct 2018
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crm
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martech
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iot
Convenience culture thrives yet poses risks to joy, work ethics and tips scales from experience to expedience.
Are we in danger of losing the softer side of customer service?
Mon, 17th Sep 2018
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crm
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uc
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cx
More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.
Fusion5 global finalist for 2018 MS Dynamics Customer Service Partner of the Year
Fri, 22nd Jun 2018
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partner programmes
Fusion5 was selected as a finalist based on a service desk transformation project delivered to Otago Polytechnic.
Zendesk launches omnichannel suite for integrated customer experience
Mon, 21st May 2018
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uc
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cx
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
How speech analytics can improve outcomes in the contact centre
Mon, 5th Mar 2018
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crm
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uc
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martech
Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.
Assessing why the ANZ cloud market is still 'cloudy'
Wed, 28th Feb 2018
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crm
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martech
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erp
Despite the optimism demonstrated by many CIOs, the actual process of cloud adoption among large organisations is slow.
Daimler hires Soul Machines' digital human for customer service
Wed, 28th Feb 2018
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crm
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uc
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martech
Sarah combines artificial and emotional intelligence for a new experience which redefines the link between man and machine.
To get ahead with AI, get started with augmented intelligence
Fri, 2nd Feb 2018
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martech
AI is an extension of a human, not a substitute for it. Once we realise this fact, we can appreciate AI for what it truly is.
Kiwi Startup Spotlight: Why this will be the year chatbots take on customer service
Fri, 2nd Feb 2018
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saas
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crm
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uc
Within the world of AI, bots are the most understandable application for executives from a deployment and business impact standpoint.
Five ways Aussie retail can survive the arrival of Amazon
Thu, 18th Jan 2018
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crm
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cx
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martech
Australian retailers can survive Amazon, says business author Ed Ludbrook. Retail is about problem solving and customer loyalty.