Customer service stories - Page 30
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One NZ appoints Nick Judd as CFO & Mike Purchase as Enterprise Director
Wed, 18th Oct 2023
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uc
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partner programmes
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customer service
Judd joins after serving as CFO of Tourism Holdings, while Purchase has managed key accounts within One NZ's Enterprise division.
Kiwi Agri business chooses SugarCRM for sales automation transformation
Wed, 18th Oct 2023
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data analytics
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martech
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cdp
Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Lightware introduces new USB-C extender Active Optical Cables
Mon, 16th Oct 2023
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edutech
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gaming
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digital entertainment
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
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uc
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cx
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martech
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
How AI is reshaping global transport and fleet insurance
Fri, 13th Oct 2023
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data analytics
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fleet management
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ai
AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.
OneSpan named a leader in eSignature software vendors by IDC
Fri, 13th Oct 2023
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ecm
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martech
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cybersecurity
OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
Xero integrates GenAI for quicker, precise customer support
Thu, 12th Oct 2023
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fintech
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cx
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martech
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.
Enhancing inbuilding coverage for seamless retail transactions
Thu, 12th Oct 2023
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uc
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cx
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martech
Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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cx
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martech
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customer service
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
James Ormesher Joins Tesserent as Chief Growth Officer to Drive Customer Acquisition & Expansion in ANZ
Mon, 9th Oct 2023
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cybersecurity
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insurance
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customer service
Tesserent appoints James Ormesher as Chief Growth Officer to accelerate customer acquisition and growth in the region.
One NZ commits to greater transparency: Real-time customer service metrics shared
Wed, 4th Oct 2023
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uc
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customer service
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trusted metrics
One New Zealand enhances transparency by sharing real-time customer service data, revealing improved support metrics.
Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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uc
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cx
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martech
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
BeyondTrust achieves customer security certification
Fri, 15th Sep 2023
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iam
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risk & compliance
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cybersecurity
BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.
Lenovo starts reduced carbon transport service for sustainability
Wed, 6th Sep 2023
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clean technologies
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lenovo
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sustainability
The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.
BotPenguin unveils advanced AI chatbots for better experience
Thu, 31st Aug 2023
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uc
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data analytics
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cx
BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.
Channel selection: Essential for a successful customer experience strategy
Tue, 29th Aug 2023
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uc
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cx
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martech
Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.
Verizon executive joins Quantum-Secure encryption company
Thu, 24th Aug 2023
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uc
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data protection
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physical security
Ken Dixon, CEO of Tillman FiberCo LLC, joins Qrypt as an advisor. Qrypt offers quantum-secure encryption solutions for telecommunications.
Got It's Agent Copilot to combat AI hallucinations for CX
Fri, 11th Aug 2023
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digital transformation
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genai
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llms
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.