Customer service stories - Page 25

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.

AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.

Middlebank Consulting Group has joined forces with Freterium to offer advanced Transportation Management System solutions in Australia and New Zealand.

NVIDIA has unveiled its NIM Agent Blueprints, a new suite of customisable AI workflows designed to accelerate enterprise applications across various sectors.

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

Dematic has unveiled its Vision Picking Solution in Australia and New Zealand. This HUD tech aims to boost warehouse productivity and supply chain efficiency with real-time data.

Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.

Reliable mobile reception is crucial in distribution centres, enhancing coordination, safety, inventory management, customer satisfaction, and operational efficiency.

CD&R and CVC will co-own Epicor, a leader in enterprise SaaS, under a new agreement enhancing SaaS migration and global expansion; financial terms undisclosed.

PagerDuty has launched its generative AI suite, PagerDuty Advance, to combat the 41% rise in digital incidents costing Australian firms over AUD $1 million each.

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

New Zealanders waste NZD $400 million yearly on unused mobile data. Kiwi Mobile aims to change this with its new Endless plan, charging only for data used.

Experian introduces two digital solutions in New Zealand to simplify confusing bank statements, promising enhanced customer experiences and operational efficiencies.

AI is set to overhaul customer service, according to Zendesk's latest report, which foresees radical industry changes driven by advanced AI within three years.

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

Rimini Street is set to revolutionise tech support in the financial sector, offering robust and cost-effective solutions for digital transformation.

Emerge and SquareOne introduce Blue tick email verification to combat phishing scams in New Zealand, enhancing trust and security in fintech communications.

Despite the clear financial benefits of cloud ERP systems, a new study reveals that the softer, less tangible returns may be even more impactful for businesses.

Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.