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Druid AI report finds AI agent use concentrated in key tasks
Digital Transformation

Druid AI report finds AI agent use concentrated in key tasks

Production data from hundreds of enterprise customers shows AI agents are handling only a few high-volume workflows, reshaping deployment priorities.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Google launches Universal Cart for agent-led shopping
Data Privacy

Google launches Universal Cart for agent-led shopping

Shoppers may save time and miss fewer discounts as Google ties price tracking, compatibility checks and checkout across its apps.

By Mark Tarre • 4 min read • Yesterday
Sprinklr social index shows brands lacking relevance
Customer Experience

Sprinklr social index shows brands lacking relevance

Most brands are posting widely on social media but failing to turn activity into engagement, according to Sprinklr's new index.

By Mark Tarre • 4 min read • 2 days ago
Experian & ServiceNow partner on agentic AI workflows
Data Protection

Experian & ServiceNow partner on agentic AI workflows

The tie-up could help regulated firms move AI agents from pilots to live workflows, using trusted data for checks, approvals and governance.

By Mark Tarre • 4 min read • 2 days ago
AI to wipe out 49% of customer service jobs by 2030
Data Analytics

AI to wipe out 49% of customer service jobs by 2030

Routine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.

By Sean Mitchell • 3 min read • 2 days ago
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • 3 days ago
Infobip named Gartner CPaaS leader in 2026 ranking
Software-as-a-Service

Infobip named Gartner CPaaS leader in 2026 ranking

The ranking strengthens Infobip's position with enterprise buyers as CPaaS vendors compete to bundle messaging, voice and AI tools.

By Sean Mitchell • 3 min read • 3 days ago
Snom launches A350D Bluetooth headset for work calls
Unified Communications

Snom launches A350D Bluetooth headset for work calls

Workers in noisy offices will get clearer calls from a binaural headset built for speech, with noise reduction and multipoint Bluetooth.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Redis launches Iris platform to fix AI agent context
AIOps

Redis launches Iris platform to fix AI agent context

Production AI agents often fail on stale or fragmented data, and Redis is betting its new Iris platform can fix that runtime gap.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Stories from Other Regions

Customer service stories

UK shoppers want tech to support store staff, survey says
Wearables

UK shoppers want tech to support store staff, survey says

Shoppers are backing connected-store spending only if it helps staff answer queries faster, with 59% finding tech frustrating without human support.

By Sean Mitchell • 4 min read • Yesterday
LeMieux expands Scurri partnership to boost deliveries
Digital Transformation

LeMieux expands Scurri partnership to boost deliveries

Better delivery visibility is helping the equestrian brand lift conversions and reduce checkout drop-off across 69 countries.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
iProov launches tool to spot deepfakes in video calls
Biometrics

iProov launches tool to spot deepfakes in video calls

Growing use of AI fakery is forcing companies to verify who is really on screen before hiring, approving payments or granting access.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Australian shoppers wary of social commerce security
Data Protection

Australian shoppers wary of social commerce security

Most Australian buyers say security fears, late deliveries and poor tracking are undermining social commerce, despite rising use of the channels.

By Sean Mitchell • 3 min read • Yesterday
Gallagher Security expands India team with two hires
Biometrics

Gallagher Security expands India team with two hires

The hires are designed to bolster sales execution and technical support as demand rises for digital access systems across India.

By Sean Mitchell • 3 min read • Yesterday
UK consumers want human checks in insurance AI use
Data Protection

UK consumers want human checks in insurance AI use

Human oversight remains a red line for many policyholders, with only 30% of UK consumers happy for insurers to use AI on pricing decisions.

By Sean Mitchell • 4 min read • 2 days ago
Simplifi expands into Australia with human support
Enterprise Resource Planning

Simplifi expands into Australia with human support

The New Zealand software group is targeting sectors hit by labour shortages and compliance risks as it builds a local team through 2026.

By Sean Mitchell • 4 min read • 3 days ago
UK consumers screen calls amid contact centre trust gap
Data Protection

UK consumers screen calls amid contact centre trust gap

Many legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
DBS to hire 500 more young Singaporeans as AI reshapes work
Digital Transformation

DBS to hire 500 more young Singaporeans as AI reshapes work

The lender is deepening its talent pipeline as automation reshapes entry-level jobs, with interns expected to make up most of this year's intake.

By Mark Tarre • 4 min read • 3 days ago