Customer Satisfaction stories - Page 2
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Businesses aware of AI risks but lack proper controls says study
Thu, 1st Aug 2024
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hcm
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digital transformation
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risk & compliance
A study by Sapio Research reveals 93% of businesses are aware of AI risks, yet only 46% have formal usage guidelines, exposing gaps in oversight and control.
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Unitywater & Cognizant team up to enhance digital infrastructure
Thu, 1st Aug 2024
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cx
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martech
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cognizant
Unitywater partners with Cognizant for a five-year project to enhance digital infrastructure and operational efficiency, supporting healthy Queensland communities.
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Experian unveils two new digital banking solutions for NZ
Tue, 30th Jul 2024
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cx
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martech
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customer service
Experian introduces two digital solutions in New Zealand to simplify confusing bank statements, promising enhanced customer experiences and operational efficiencies.
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Dialpad launches Ai Sales platform to boost sales efficiency
Tue, 30th Jul 2024
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cdp
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martech
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sales
Dialpad has launched Ai Sales, an AI-driven platform aimed at streamlining sales operations by replacing over 10 separate applications and reducing operational costs by 18%.
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CallTower partners with Tollring to boost call analytics on Teams
Tue, 30th Jul 2024
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uc
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cx
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martech
CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.
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ShipEngine partners with what3words to boost delivery precision
Fri, 26th Jul 2024
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location data
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what3words
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integration
ShipEngine partners with what3words to enhance delivery accuracy in the UK, integrating precise location technology into its API to boost e-commerce efficiency.
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IPI launches ElasticCX Service Recovery for contact centres
Fri, 26th Jul 2024
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uc
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breach prevention
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risk & compliance
IPI unveils ElasticCX Service Recovery, a cloud-based solution aimed at enhancing Contact Centre resilience against IT outages, security breaches, and planned upgrades.
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ProHance named Enterprise High Performer by G2 in Asia Pacific
Thu, 25th Jul 2024
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asia pacific
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workforce management
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customer satisfaction
ProHance has been named an Enterprise High Performer in G2’s Summer 2024 report for Workforce Management in Asia Pacific, highlighting its top-tier workplace solutions.
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Indosat Ooredoo Hutchison launches Indosat Smart Internet service
Thu, 25th Jul 2024
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service management
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indonesia
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cisco
Indosat Ooredoo Hutchison launches Indosat Smart Internet in collaboration with Cisco, promising faster, more secure connectivity for Indonesian businesses.
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How can retailers protect profits and keep customers happy?
Wed, 24th Jul 2024
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ai
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policy abuse
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online shopping
Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.
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Monoova & Guidewire join forces to modernise Aus insurance
Wed, 24th Jul 2024
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payment technologies
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australian prudential regulation authority
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modernisation
Monoova partners with Guidewire to modernise Australian insurance payments, introducing new methods like PayTo to replace direct debits by 2030 and enhance client satisfaction.
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Sophos appoints Teresa Anania as new Chief Customer Officer
Tue, 23rd Jul 2024
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ransomware
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firewalls
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network security
Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.
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A third of Brits face banking tech issues, many may switch
Tue, 23rd Jul 2024
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london
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banking
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customer satisfaction
A survey reveals a third of Brits faced tech glitches in banking last year, with 30% eyeing bank switches. Roq's Paul Darby stresses tech reliability.
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ReBound & Loop join forces to streamline eCommerce returns
Fri, 19th Jul 2024
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martech
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cx
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commerce systems
ReBound partners with Loop to revolutionise eCommerce returns, offering retailers enhanced consumer experience, cost reduction, and global logistics capabilities.
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Vodafone offers free roaming in France for sporting event
Fri, 19th Jul 2024
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martech
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cx
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travel
As the global sporting event nears, Vodafone offers three days of free international roaming in France for postpaid customers, avoiding steep mobile bills.
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SnapLogic survey reveals crippling costs of outdated technology
Thu, 18th Jul 2024
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ai
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integration
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snaplogic
Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.
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Australian retail study shows gaps in unified commerce practices
Wed, 17th Jul 2024
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cx
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martech
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commerce systems
The 2024 Unified Commerce Benchmark by Manhattan Associates, Google Cloud, and Zebra Technologies reveals only 42% of Aussie retailers have adopted unified commerce, spotlighting leaders Bunnings, Cotton On, Harvey Norman, and JB Hi-Fi.
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Lion Parcel partners with Salesforce to boost AI-driven service
Tue, 16th Jul 2024
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digital transformation
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martech
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supply chain systems
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
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Celonis & Emporix partner on AI-powered optimisation engine
Mon, 15th Jul 2024
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low-code
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software development
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app development
Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.
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People are talking about RFID again… Here’s why
Fri, 12th Jul 2024
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cx
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martech
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supply chain systems
RFID technology is making a retail comeback, thanks to cost reductions and multifunctional handheld readers, revolutionising inventory management and customer experience.