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Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.More

Australian online retailers need to pick up their game and start improving their delivery service or risk losing customers, says Blackbay.More

"The best practice is for marketers to take control of their VoC programs to drive a customer-driven organisational culture."More

Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.More

Softlink is taking the customer-centric approach to the education and information centre sectors under its wing, with a new organisational structure.More

ManageEngine has earned the highest score possible for customer satisfaction in privileged identity management.More

Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.More

Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.More

"Central to VoC programme success is choosing the right customer feedback channel."More

A joint study has found that businesses should focus on customer experience strategies to generate a healthy 3-1 return on investment.More

"With only 5% of technology vendors extremely effective at differentiating themselves, differentiation continues to be a major issue for TSPs."More

Together with Softsource, Chester’s Plumbing and Bathroom was able to complete an overhaul of its IT infrastructure and enable business expansion.More

Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.More

LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.More

"If you don’t have happy employees, then you are unlikely to have happy customers,"More

Last Monday afternoon, as I rode to JFK Airport en route to a conference, I realized that I’d left my travel credit card on my dresser.More

Peek inside the minds of your customers. It might sound like science fiction, but it's real technology.More