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Customer engagement Stories - Page 12

Global Stories

Customer engagement stories

MaxContact Australia rebrands as Kaizn in CX advisory pivot
Customer Relationship Management

MaxContact Australia rebrands as Kaizn in CX advisory pivot

MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
Infobip named top RCS for Business vendor by Juniper
Unified Communications

Infobip named top RCS for Business vendor by Juniper

Infobip tops Juniper RCS for Business 2026 leaderboard, hailed as leading Established Leader on reach, innovation and operator ties.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
Aurasell unveils AI-native GTM OS overlay for CRMs
Customer Relationship Management

Aurasell unveils AI-native GTM OS overlay for CRMs

Aurasell launches GTM OS, an AI-native overlay that automates go-to-market workflows across existing CRMs without risky system replacement.

By Sofiah Nichole Salivio • 4 min read • Sat, 14th Feb 2026
'Valentine' wording boosts email wins, study finds
DevOps

'Valentine' wording boosts email wins, study finds

Brands swapping 'Valentine's Day' for personal 'Valentine' subject lines see big email gains, as generic “love” talk and “shop” prompts drag.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
Infobip boosts WhatsApp marketing ROI with new API tools
Data Protection

Infobip boosts WhatsApp marketing ROI with new API tools

Infobip upgrades its WhatsApp Marketing Messages API with optimisation tools that lift delivery rates and boost ROI by over 60%.

By Catherine Knowles • 4 min read • Thu, 12th Feb 2026
OpenAI unveils Frontier to deploy AI coworkers at scale
Software-as-a-Service

OpenAI unveils Frontier to deploy AI coworkers at scale

OpenAI has launched Frontier, an enterprise platform to deploy AI coworkers at scale by unifying data, tools and governance across firms.

By Mark Tarre • 4 min read • Wed, 11th Feb 2026
AI agents reshape sales teams across Australia, NZ
Customer Relationship Management

AI agents reshape sales teams across Australia, NZ

AI agents are rapidly transforming sales teams in Australia and New Zealand, slashing grunt work and reshaping how sellers prospect and close deals.

By Mark Tarre • 5 min read • Wed, 11th Feb 2026
Exclusive: Celonis' Kerry Brown warns CIOs to 'remove chaos'
Data Analytics

Exclusive: Celonis' Kerry Brown warns CIOs to 'remove chaos'

Celonis touts digital twins and process data as the missing link to turn scattered enterprise AI experiments into measurable business gains.

By Melania Watson • 5 min read • Tue, 10th Feb 2026

Stories from Other Regions

Customer engagement stories

Exclusive: TD's Josh Death on the patents that follow financial innovation
Unified Communications

Exclusive: TD's Josh Death on the patents that follow financial innovation

TD's head of intellectual property explains why patents have become central to banking innovation, from mobile to responsible AI.

By Jake MacAndrew • 4 min read • Fri, 20th Feb 2026
AI-powered telecoms comparison marketplace launched in India
Software-as-a-Service

AI-powered telecoms comparison marketplace launched in India

Telecoms Supermarket India unveils AI-driven marketplace to simplify how businesses and households compare and buy telecoms services.

By Catherine Knowles • 3 min read • Tue, 17th Feb 2026
European marketers plan to simplify martech stacks
Unified Communications

European marketers plan to simplify martech stacks

European marketers aim to simplify bloated martech stacks, trimming tools to cut costs, speed execution and gain better control of CX.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
EILEEN FISHER adopts Aptos tech to unify store sales
Customer Relationship Management

EILEEN FISHER adopts Aptos tech to unify store sales

EILEEN FISHER will roll out Aptos ONE POS across 50+ North American stores to unify sales, inventory visibility and omnichannel service.

By Catherine Knowles • 4 min read • Fri, 13th Feb 2026
Wallapop taps Swiss AI to power real-time discovery
DevOps

Wallapop taps Swiss AI to power real-time discovery

Wallapop partners with Swiss AI group Albatross to power real-time, in-session product discovery and boost second-hand marketplace engagement.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026
realestate.com.au launches ChatGPT app for homebuyers
Digital Transformation

realestate.com.au launches ChatGPT app for homebuyers

Realestate.com.au debuts a ChatGPT app, letting Australian buyers search and refine property listings through conversational queries.

By Melania Watson • 3 min read • Thu, 12th Feb 2026
Sendr unveils AI videos to rescue abandoned baskets
Customer Experience

Sendr unveils AI videos to rescue abandoned baskets

UK startup Sendr launches AI-personalised videos for eCommerce, claiming a 33% uplift in abandoned-cart revenue and 10x more clicks.

By Kaleah Salmon • 4 min read • Wed, 11th Feb 2026
UK health spending shifts from January spikes to habit
Data Protection

UK health spending shifts from January spikes to habit

UK health and wellbeing spend is smoothing into year-round habits, with fewer shoppers spending more and January gym spikes fading.

By Karen Joy Bacudo • 4 min read • Wed, 11th Feb 2026
Indosat launches AI suite for Indonesia supply chains
Unified Communications

Indosat launches AI suite for Indonesia supply chains

Indosat unveils 27 AI-driven tools to digitise Indonesia's supply chains, targeting fleet tracking, cold chain control and smart facilities.

By Mark Tarre • 4 min read • Wed, 11th Feb 2026
Mailchimp boosts eCommerce tools with wider SMS rollout
Software-as-a-Service

Mailchimp boosts eCommerce tools with wider SMS rollout

Mailchimp expands eCommerce tools and AI-driven automation, rolling out SMS to 34 new EMEA markets to boost small business marketing ROI.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Feb 2026