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Consumer NZ news stories

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Mastercard
Kiwis need to prioritise online security during Black Friday sales
"Although fake sites and scams have become more sophisticated over time, it’s not that hard to protect yourself."
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Consumer NZ
Ionisation smoke alarms not good enough, says Consumer NZ
When fitting a home or business with smoke detectors, you might want to steer clear of ionisation alarms and stick with photoelectric.
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Flip
Who’s the greatest NZ Internet provider of them all? Winners announced
​The inaugural Broadband Compare Awards ceremony took place last night to determine New Zealand’s best broadband provider. So who won?
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Gaming
Who offers the best broadband for gaming? We're about to find out
The finalists of the Broadband Compare awards have been announced in anticipation of the event, set to take place November 2nd 2017.
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Slingshot
Surprise surprise: NZ telcos need to up customer service game
The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.
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Apple
New survey ‘disappointing’ for Fitbit as Kiwis vote on their favourite electronics
Apple and Samsung remain on top, while LG, Panasonic, Sony and The Warehouse's Veon proving popular with Kiwi consumers.
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Kiwibank
Banks 'could do more' as another email scam targets Kiwis
Hackers are getting access to email accounts and altering bank account numbers on invoices before they reach the client, according to Consumer NZ.
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Telecommunications
Skinny Mobile beating the big boys
Skinny Mobile is celebrating some decent wins over the last couple of weeks, after winning the Consumer NZ People’s Choice Award 2016.
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Apple iPhone
Kiwis love their iPhones, according to ConsumerNZ awards
Apple and LG took out the 2016 Consumer NZ Top Brand awards for mobile phone.
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Skinny Mobile
Who are NZ's best mobile service provider and ISP?
“Being rated number one in customer satisfaction is amazing and something we’re really proud of. "
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Telecommunications
Spark and Vodafone need to up their customer service game
The latest Consumer NZ survey finds NZ telcos have less than average customer service.
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Noel Leeming
Big name tech retailers fail to win customer support in Consumer survey
New Zealand’s big name electronics stores have been slammed in a new Consumer NZ survey, with only 40% of some store’s customers recommending them.
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Fibre
Slingshot comes to the rescue of elderly Wellington residents
Slingshot and Consumer NZ have finalised an agreement to provide more affordable services to elderly UFB customers in Wellington.
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Noel Leeming
Extended warranties: are you being ripped off?
Sales staff at big-box retailers including Noel Leeming, Harvey Norman and Smiths City have been promoting extended warranties with misleading claims.
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Telcos
Consumer NZ campaign targets telco unfair contract terms
The ban will apply to unfair terms in standard-form consumer contracts used by electricity retailers, telcos, finance providers, pay-TV operators.
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Consumer NZ
Do Not Knock stickers to deter door-to-door sellers
Consumer is calling for changes to the Fair Trading Act to make it an offence for sellers to ignore a "Do Not Knock" sign.