Consumer NZ stories
![Story image](../../../../../uploads/story/2023/12/29/preview_img-pmrUeuaqb8cTWs3yMtoUweBD.webp)
Consumer NZ unveils guide to aid Kiwis in cost-of-living squeeze
Fri, 29th Dec 2023
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consumer nz
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pricespy
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economy
Consumer NZ launches has introduced a new guide to assist New Zealanders in making significant savings in 2024 amid the cost-of-living squeeze.
![Story image](../../../../../uploads/story/2023/07/20/preview_GettyImages-1372200846.webp)
NZ Compare calls foul of EA deal with Powerswitch
Thu, 20th Jul 2023
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power / energy
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electricity
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consumer nz
The Electricity Authority for extending a $2.8m taxpayer-funded contract with Powerswitch, despite criticism of its failure to reduce consumer power prices.
![Story image](../../../../../uploads/story/2019/11/26/preview_GettyImages-1135609382__1_.webp)
Kiwis need to prioritise online security during Black Friday sales
Tue, 26th Nov 2019
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martech
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commerce systems
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email security
Mastercard urges Kiwis to prioritise online security during Black Friday sales, releasing a guide to help shoppers avoid fraud as online shopping surges.
![Story image](../../../../../uploads/story/2018/06/19/preview_ThinkstockPhotos-156617659.webp)
Ionisation smoke alarms not good enough, says Consumer NZ
Tue, 19th Jun 2018
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healthtech
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consumer nz
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health and safety
When fitting a home or business with smoke detectors, you might want to steer clear of ionisation alarms and stick with photoelectric.
![Story image](../../../../../uploads/story/2017/11/03/preview_Megaphone.webp)
Who’s the greatest NZ Internet provider of them all? Winners announced
Fri, 3rd Nov 2017
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telco
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myrepublic
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flip
The inaugural Broadband Compare Awards ceremony took place last night to determine New Zealand’s best broadband provider. So who won?.
![Story image](../../../../../uploads/story/2017/09/28/preview_ThinkstockPhotos-83826982.webp)
Who offers the best broadband for gaming? We're about to find out
Thu, 28th Sep 2017
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gaming
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digital entertainment
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consumer nz
The finalists of the Broadband Compare awards have been announced in anticipation of the event, set to take place November 2nd 2017.
![Story image](../../../../../uploads/story/2017/02/02/preview_ThinkstockPhotos-177030878.webp)
Surprise surprise: NZ telcos need to up customer service game
Thu, 2nd Feb 2017
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crm
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martech
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slingshot
The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.
![Story image](../../../../../uploads/story/2016/10/27/preview_ThinkstockPhotos-498307246.webp)
New survey ‘disappointing’ for Fitbit as Kiwis vote on their favourite electronics
Fri, 28th Oct 2016
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personal computing devices
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wearables
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samsung
Apple and Samsung remain on top, while LG, Panasonic, Sony and The Warehouse's Veon proving popular with Kiwi consumers.
![Story image](../../../../../uploads/story/2016/05/30/preview_scam.webp)
Banks 'could do more' as another email scam targets Kiwis
Mon, 30th May 2016
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kiwibank
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consumer nz
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hacking
Hackers are getting access to email accounts and altering bank account numbers on invoices before they reach the client, according to Consumer NZ.
![Story image](../../../../../uploads/story/2016/03/17/preview_skinny.webp)
Skinny Mobile beating the big boys
Thu, 17th Mar 2016
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skinny mobile
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canstar blue
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telco
Skinny Mobile is celebrating some decent wins over the last couple of weeks, after winning the Consumer NZ People’s Choice Award 2016.
![Story image](../../../../../uploads/story/2016/03/16/preview_iphones.webp)
Kiwis love their iPhones, according to ConsumerNZ awards
Wed, 16th Mar 2016
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smartphones
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personal computing devices
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apple
Kiwis show iPhone adoration, as Apple nabs ConsumerNZ's mobile top brand accolade with soaring satisfaction scores.
![Story image](../../../../../uploads/story/2016/02/23/preview_wins.webp)
Who are NZ's best mobile service provider and ISP?
Tue, 23rd Feb 2016
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skinny mobile
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inspire net
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consumer nz
Skinny Mobile wins Best Mobile Service Provider at Consumer NZ People's Choice Awards; Inspire Net also wins in ISP category.
![Story image](../../../../../uploads/story/2016/02/03/preview_customer_service.webp)
Spark and Vodafone need to up their customer service game
Wed, 3rd Feb 2016
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crm
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martech
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customer service
Consumer NZ slams Spark and Vodafone for poor customer service as consumers face long wait times to get support.
![Story image](../../../../../uploads/story/2015/11/13/preview_Award_gold.webp)
100% Appliances wins People's Choice Award for top retailers
Fri, 13th Nov 2015
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awards
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consumer nz
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100% appliances
100% Appliances clinches Consumer NZ's People's Choice Award for superior service and satisfaction, outshining larger rivals.
![Story image](../../../../../uploads/story/2015/11/11/preview_thumbs_down.webp)
Big name tech retailers fail to win customer support in Consumer survey
Wed, 11th Nov 2015
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noel leeming
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jb hi-fi
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dick smith
New Zealand’s big name electronics stores have been slammed in a new Consumer NZ survey, with only 40% of some store’s customers recommending them.
![Story image](../../../../../uploads/story/2015/05/06/preview_the_elderly.webp)
Slingshot comes to the rescue of elderly Wellington residents
Wed, 6th May 2015
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fibre
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telco
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slingshot
Slingshot and Consumer NZ have finalised an agreement to provide more affordable services to elderly UFB customers in Wellington.
![Story image](../../../../../uploads/story/2015/04/02/preview_sales.webp)
Extended warranties: are you being ripped off?
Thu, 2nd Apr 2015
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noel leeming
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harvey norman
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smiths city
Sales staff at big-box retailers including Noel Leeming, Harvey Norman and Smiths City have been promoting extended warranties with misleading claims.
![Story image](../../../../../uploads/story/2015/03/16/preview_unfair.webp)
Consumer NZ campaign targets telco unfair contract terms
Mon, 16th Mar 2015
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telco
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consumer nz
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retailers
The ban will apply to unfair terms in standard-form consumer contracts used by electricity retailers, telcos, finance providers, pay-TV operators.
![Story image](../../../../../uploads/story/2014/12/08/preview_do-not-knock-consumer-nz.webp)
Do Not Knock stickers to deter door-to-door sellers
Tue, 4th Nov 2014
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consumer nz
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consumers
Consumer NZ fights against dodgy door-to-door sellers with nationwide campaign and free “Do Not Knock” stickers. 70% of members want them to stop calling.