Commerce Commission stories

The Commerce Commission has confirmed it will keep regulation in place for three wholesale telecommunications services to continue to promote competition and protect consumers.More

Since receiving Chorus proposal, the Commission has identified the need to update the indicative process it set out in September 2020. More

In a ruling from the Auckland District Court last week, Vodafone NZ was guilty of being 'liable to mislead' consumers about the nature of its FibreX service.More

"We hope this review process results in a strengthened TDR scheme that is able to help even more New Zealanders if they encounter issues with their telecommunications services."More

The performance of Fibre Max plans has substantially improved, according to the Commerce Commission’s Measuring Broadband New Zealand report.More

In its statement, the Commerce Commission outlined key competition issues that the watchdog considers vital to the decision of whether to grant HP NZ’s proposed resale price maintenance arrangements.More

In September 2020, the Commission published an open letter to Spark, Vodafone and 2degrees asking them to share their plans for providing their customers with more meaningful product and service comparisons and to guard against overspending. More

HP’s request, if granted, would allow the vendor to engage in resale price maintenance (RPM) in relation to its proposed arrangements for its HP online store and prospective HP online marketplace stores.More

Despite increased demand, fixed line broadband pricing remains expensive tor all tiers compared to other countries in the OECD. More

Telecommunications company Plan B Group has been officially warned by the Commerce Commission over its failure to meet statutory obligations to provide information needed to calculate the 2019/20 Telecommunications Development Levy.More

New Zealand's three main mobile operators have agreed to provide more information and tools to support consumer choice.More

The Commerce Commission is consulting on a proposal from Chorus to spend $1.6 billion over the first three years of the new fibre regulatory regime. More

The Commerce Commission has launched an online survey in a bid to help telecommunications stakeholders have their say on the next phase of regulation for fibre service providers.More

"It should have taken a more cautious approach to representations it made about product availability and delivery time frames."More

"If we look at data internationally, we know our country is faring well, with New Zealand broadband speeds continuously improving and our fixed line broadband speeds above the OECD average."More

The Commerce Commission's Measuring Broadband New Zealand programme has helped to identify and fix network problems.More

Commission considers it requires funding of: -    $15 million a year for the telecommunications and fibre sector, a $3.7 million increase on the $11.3 million spent in 2019/2020.More

The code sets out the requirements Chorus must meet before it can stop providing wholesale copper phone and broadband services, including ADSL and VDSL. More

The telecommunications industry is committed to ensuring vulnerable customers can continue to access emergency services.More

The Commerce Commission is asking for views on what telecommunications providers could be doing better to address increasing complaints about the sector.  More

"We strongly encourage fibre providers to review their product offerings against the guidance we have issued and to make any changes necessary to bring them into compliance as quickly as possible."More

Mobile operators should improve consumer choice through easier comparisons.More

"The purpose of this paper is to set out our early thinking on how we approach the major aspects the new regulations will cover."More

In 2019, thieves stole computers from a third party supplier. ComCom admits it was also at fault.More