Results:

"It should have taken a more cautious approach to representations it made about product availability and delivery time frames."More

"If we look at data internationally, we know our country is faring well, with New Zealand broadband speeds continuously improving and our fixed line broadband speeds above the OECD average."More

The Commerce Commission's Measuring Broadband New Zealand programme has helped to identify and fix network problems.More

Commission considers it requires funding of: -    $15 million a year for the telecommunications and fibre sector, a $3.7 million increase on the $11.3 million spent in 2019/2020.More

The code sets out the requirements Chorus must meet before it can stop providing wholesale copper phone and broadband services, including ADSL and VDSL. More

The telecommunications industry is committed to ensuring vulnerable customers can continue to access emergency services.More

The Commerce Commission is asking for views on what telecommunications providers could be doing better to address increasing complaints about the sector.  More

"We strongly encourage fibre providers to review their product offerings against the guidance we have issued and to make any changes necessary to bring them into compliance as quickly as possible."More

Mobile operators should improve consumer choice through easier comparisons.More

"The purpose of this paper is to set out our early thinking on how we approach the major aspects the new regulations will cover."More

In 2019, thieves stole computers from a third party supplier. ComCom admits it was also at fault.More

"The purpose of the five-yearly review of MTAS is to determine whether we think there is merit in taking a deeper look at removing some of the regulation around mobile services."More

ComCom accuses Becextech of a number of breaches, including false price claims.More

"Broadband in New Zealand was really put to the test by our pandemic response, so it is encouraging that speeds have held up so well."More

New Zealand's copper and fibre broadband connections held up well during the Covid-19 lockdown, despite increased levels of demand on the networks.More

“By 2022, most New Zealanders are expected to have access to fibre at home. That means large parts of the traditional copper phone and broadband network may no longer be needed."More

"The OECD average price has dropped since last year, New Zealand is now more expensive than the international average.”  More

The Commerce Commission has released its Annual Telecommunication Monitoring Report this week, and the TCF says it is welcoming the report's findings. More

Consultation is open on the draft guidance until 28 April 2020, with cross-submissions due by 12 May 2020.More

"It was a failure to implement and then ensure proper processes were operating. This was highly careless."More

The Commission was informed last week that more than 200 meeting and interview transcripts across a range of the Commission’s work were contained on computer equipment stolen in a burglary.More

"Having assessed the state of competition in the mobile market, we haven't identified any particular problems or structural issues that could be hampering competition."More

The new 4G cell site will increase the area’s access to communication services, with boosted mobile phone reception and data speeds faster than 3G.More

“As the copper network is gradually withdrawn there may be a small number of New Zealanders who could be left without the means to call 111 during an emergency if they have a power failure.”More