Commerce Commission stories

The Commerce Commission wants to see an improvement in the quality of retail services offered by the telecommunications industry.>>

The Commerce Commission wants to see improvements to the telecommunications dispute resolution scheme (TDRS) in order to deliver better results for consumers and the industry.>>

The number of complaints received by the Telecommunications Dispute Resolution Scheme has grown on average by 14% year on year.>>

The Commerce Commission has filed proceedings at the High Court claiming Moola engaged in cartel conduct relating to online advertising on Google Ads.>>

The Commerce Commission urgently seeks views on proposed marketing principles to reduce consumer confusion about alternative technology. >>

The estimated price-quality path for Chorus announced for consultation would cap Chorus revenues for three years from 1 January 2022 at $689 million in 2022, rising to $786 million in 2024.>>

The Commerce Commission has confirmed it will keep regulation in place for three wholesale telecommunications services to continue to promote competition and protect consumers.>>

Since receiving Chorus proposal, the Commission has identified the need to update the indicative process it set out in September 2020. >>

In a ruling from the Auckland District Court last week, Vodafone NZ was guilty of being 'liable to mislead' consumers about the nature of its FibreX service.>>

"We hope this review process results in a strengthened TDR scheme that is able to help even more New Zealanders if they encounter issues with their telecommunications services.">>

The performance of Fibre Max plans has substantially improved, according to the Commerce Commission’s Measuring Broadband New Zealand report.>>

In its statement, the Commerce Commission outlined key competition issues that the watchdog considers vital to the decision of whether to grant HP NZ’s proposed resale price maintenance arrangements.>>

In September 2020, the Commission published an open letter to Spark, Vodafone and 2degrees asking them to share their plans for providing their customers with more meaningful product and service comparisons and to guard against overspending. >>

HP’s request, if granted, would allow the vendor to engage in resale price maintenance (RPM) in relation to its proposed arrangements for its HP online store and prospective HP online marketplace stores.>>

Despite increased demand, fixed line broadband pricing remains expensive tor all tiers compared to other countries in the OECD. >>

Telecommunications company Plan B Group has been officially warned by the Commerce Commission over its failure to meet statutory obligations to provide information needed to calculate the 2019/20 Telecommunications Development Levy.>>

New Zealand's three main mobile operators have agreed to provide more information and tools to support consumer choice.>>

The Commerce Commission is consulting on a proposal from Chorus to spend $1.6 billion over the first three years of the new fibre regulatory regime. >>

The Commerce Commission has launched an online survey in a bid to help telecommunications stakeholders have their say on the next phase of regulation for fibre service providers.>>

"It should have taken a more cautious approach to representations it made about product availability and delivery time frames.">>

"If we look at data internationally, we know our country is faring well, with New Zealand broadband speeds continuously improving and our fixed line broadband speeds above the OECD average.">>

The Commerce Commission's Measuring Broadband New Zealand programme has helped to identify and fix network problems.>>

Commission considers it requires funding of: -    $15 million a year for the telecommunications and fibre sector, a $3.7 million increase on the $11.3 million spent in 2019/2020.>>

The code sets out the requirements Chorus must meet before it can stop providing wholesale copper phone and broadband services, including ADSL and VDSL. >>