Case management stories

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

Most financial firms see AI driving new compliance risks within a year, yet nearly a third still lack a trade surveillance strategy.

APAC banks face data gaps, false alerts and opaque ownership as they race to modernise sanctions screening amid fragmented rules.

Talkdesk unveils Automation Flows and extends Autopilot to email, promising end-to-end AI handling of complex, multi-system CX workflows.

Nintex refreshes its K2 on-prem platform with new custom UI controls, accessibility upgrades and deeper diagnostics for secure workflows.

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

Genetec adds AI-powered natural language search and movement tracking to Security Centre SaaS to cut multi-site video reviews from hours to minutes.

Genetec adds AI-driven search and case tools to Security Centre SaaS, promising to cut multi-site video investigations from hours to minutes.

UiPath buys AI compliance specialist WorkFusion to automate banks' financial crime checks as monitoring workloads and governance demands surge.

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

Smartphones now underpin criminal investigations worldwide, with 97% of cases drawing on mobile data as agencies race to keep pace.

ThetaRay launches Ray AI suite to automate AML investigations, promising audit-ready case files and up to 70% less manual work.

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

Kay Firth-Butterfield's new book urges senior leaders to treat AI governance and accountability as core duties, not afterthoughts.

Persistent lifts quarterly revenue 17.3% year-on-year to USD $422.5 million as accelerating AI and cloud deals drive larger client wins.

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

eflow posts 23% client growth and 56 new deployments in 2025 as demand for AI-driven, explainable trade surveillance tools accelerates.

SEON posts over 80% ARR growth, boosts API usage 250% and secures USD $80 million Series C to scale AI-powered fraud and AML platform.

Team Cymru and Filigran link Pure Signal and Scout with OpenCTI to enrich threat investigations, automate hunts and deepen global context.

Contrast plugs its ADR into Datadog Cloud SIEM, streaming verified runtime attack data to slash alert noise and speed SecOps response.