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Freshworks enhances its AI-powered Omnibot
“The predictive engagement engine by Freshworks helps sales personnel identify and capitalise on opportunities."
29 Apr 2019
IDC: Top 10 trends for Australia’s digital transformation
The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.
18 Feb 2019
IDC: Top 10 trends for NZ’s digital transformation
The CDO title is declining, 40% of us will be working with bots, the Net Promoter Score will be key to success, and more.
12 Feb 2019
Interview: Inside the crybercriminal gig economy for bots
Techday spoke to Akamai Asia Pacific security technology and strategy head Fernando Serto about how organisations are being impacted.
05 Feb 2019
The nine for ‘19: Citrix’s top nine tech trends for 2019
Instead of delivering the usual 'Top 10', Citrix's CTO has shared his take on the top 9 trends that will be crucial in 2019.
21 Dec 2018
Exclusive: SailPoint CEO on why bot identities need to be scrutinised
Bots today have access to mission-critical systems, applications and data, just like any other user within the organisation.
05 Sep 2018
SailPoint updates IdentityIQ to expand definition of digital identities
The update gives enterprises the ability to govern non-human identities such as software bots, including robotic process automation (RPA) bots.
24 Aug 2018
How businesses can prepare their contact centre for a bot/AI environment
Bots are becoming a new reality that is impacting the way businesses approach customer service
15 Jun 2018
'Honeypot' experiment exposes how hackers are doing their work
Cybereason created a fake financial services company with weak cybersecurity to reveal how cybercriminals are using bots to do all the grunt work.
19 Apr 2018
Ivanti releases new cloud AI bot app for service management
Ivanti has released a new cloud-delivered artificial intelligence (AI) application for service management.
05 Apr 2018
With $2.5m in its pocket, local security firm Kasada sets its sights on the US
Two Australian venture capital firms have raised $2.5 million for local cybersecurity firm Kasada, which will now set its sights on the US market.
03 Apr 2018
Malicious 'bad bots' account for more web traffic than ever before
4% of bad bot traffic is made up of moderate or sophisticated bots, which evade detection by distributing their attacks over multiple IP addresses.
28 Mar 2018
From Vietnam without love: Asia Pacific's next cyber attack hub
Vietnam may be called the next Silicon Valley for its technology prowess, but for the first time it is now one of the top five cyber attack sources.
14 Feb 2018
The new normal: Robots, hyper-collaboration and smart meetings
It is the convergence of people plus, not versus, technology that are now working together.
12 Jan 2018
Digital shadows looks at fake news, disinformation and how they affect business reputations
Russia is just the tip of the iceberg for this issue with regular misinformation campaigns and attacks observed worldwide.
01 Dec 2017
The power of people in today’s digital-service economy
Jeff Arnold, Unit4 A/NZ sales director examines how businesses can proactively manage their workforce by adopting technology to increase efficiency.
17 Nov 2017
Exclusive: Amazon bringing massive CX opportunities for local channel
Amazon is coming – and it’s bringing with it a ‘massive’ opportunity for the local IT reseller community, Frost & Sullivan says.
13 Nov 2017
Bot services market worth US$1,783.9m by 2022 – APAC the driver
A new research report from MarketsandMarkets has forecast very positive times ahead for the bot services market, with APAC leading the way.
20 Sep 2017
Arbor Networks digs deep into the Lazarus Group's DDoS attacks
It is not clear whether the IPs listed in the report were part of a command and control infrastructure or simply bots - or both.
19 Jun 2017
Distil Networks & Cloud Distribution bring bot mitigation to APAC
Distil Networks's bot detection and mitigation technology has finally landed on local shores, thanks to a distribution deal with Cloud Distribution.
24 May 2017
EXCLUSIVE: Trends in the UC industry and how resellers can capitalise on them
Recently we spoke with tech stalwart Randy McGraw on trends in the unified communications industry and just how the channel can capitalise on them.
08 May 2017
Are chatbots just a fad? One app developer shares his thoughts
Based on a computer program that mimics conversations with people using artificial intelligence, chatbots can transform the way people interact.
10 Oct 2016
Kiwi innovation dominates Visa's Everywhere Initiative
“We are thrilled there is a strong representation of New Zealand finalists with top quality ideas."
23 Sep 2016
Progress in the shift to conversational computing
We envision a world where digital experiences mirror the way people interact with one another today.
08 Aug 2016