Avaya stories
Video: 10 Minute IT Jams - The latest update from Avaya
Thu, 9th Mar 2023
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compliance
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ai
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avaya
Avaya's Managing Director of Australia and New Zealand, Dino Beverakis, discusses the future of work and customer experience in 10 Minute IT Jams.
Avaya showcases metaverse tech at Gartner’s symposium
Wed, 9th Nov 2022
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contact centre
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paas
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cx
At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.
Silver Spring Pathfinder creates opportunities with Avaya
Mon, 17th Oct 2022
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cloud services
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avaya
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csa
Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.
Brisbane law firm hits record staff retention levels with Avaya Cloud Office
Fri, 14th Oct 2022
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cloud services
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avaya
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privacy
With access to Avaya technology, the organisation has also safeguarded itself against potential compliance and security issues.
Avaya and Alcatel-Lucent upgrade their strategic partnership
Thu, 13th Oct 2022
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cloud services
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network infrastructure
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network management
The upgraded partnership will enable organisations to innovate easily without the need for operationally disruptive technology replacement initiatives.
Evergreen Shipping Agency rolls out Avaya Cloud Office
Wed, 24th Aug 2022
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crm
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uc
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cx
Evergreen Shipping Agency has achieved record employee engagement and customer service availability through remote work enabled by Avaya technology.
Avaya expands Microsoft partnership to deliver OneCloud on Azure
Thu, 12th May 2022
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cloud services
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microsoft
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contact centre
The joint technology and go to market agreement will help customers accelerate their digital transformation initiatives in the cloud.
Avaya OneCloud sees 118% ARR growth for second quarter 2022
Thu, 12th May 2022
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cloud services
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contact centre
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avaya
Avaya Holdings has reported $750 million annual recurring revenue (ARR) for its OneCloud offering, up 21% sequentially and 118% from the same period last year.
Avaya and Alcatel-Lucent Enterprise form strategic partnership
Thu, 31st Mar 2022
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cloud services
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contact centre
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digital transformation
Avaya and Alcatel-Lucent Enterprise announce a strategic partnership to accelerate customers transformations to the cloud.
Five ways to deliver the total experience to customers
Thu, 24th Mar 2022
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crm
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cx
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martech
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?.
Avaya creates global ecosystem of partners, developers and customers
Wed, 20th Oct 2021
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crm
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cx
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martech
Avaya launches Avaya Experience Builders, a new ecosystem to help enterprises build better experiences for employees and customers.
People are a demanding bunch: how to service the customer that wants everything
Fri, 30th Jul 2021
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crm
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contact centre
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cx
The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we’re all everything customers.
Avaya spruces up Spaces collaboration platform
Wed, 24th Mar 2021
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uc
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video conferencing
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avaya
The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.
Avaya contact centre expertise wins three awards
Mon, 18th Jan 2021
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crm
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contact centre
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martech
Avaya's contact centre expertise wins three awards from Frost - Sullivan, including market leadership and vendor of the year.
Avaya brings AWS AI, machine learning intelligence to OneCloud CCaaS
Thu, 14th Jan 2021
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cloud services
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contact centre
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hyperscale
Avaya teams up with Amazon Web Services to expand its AI-powered customer experience capabilities for Avaya OneCloud CCaaS customers.
Avaya revamps Vantage all-in-one meeting solution
Tue, 10th Nov 2020
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uc
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collaboration
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avaya
Includes a built-in conferencing camera, wide band audio and four microphones, enabling collaboration without requiring the use of a laptop.
Avaya turns to NVIDIA AI to enhance video communication platform
Tue, 13th Oct 2020
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uc
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video conferencing
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collaboration
Avaya’s cloud collaboration and communication suite Avaya Spaces now has an added touch of NVIDIA’s cloud artificial intelligence (AI) solutions.
Avaya signs Tradewinds as Master Agent, creates opportunity for Australian channel partners
Thu, 27th Aug 2020
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avaya
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tradewinds brokerage
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partners
Tradewinds partners with Avaya to offer Australian businesses secure remote work capabilities and recurring revenue streams.
Avaya appoints new managing director for ANZ, refines channel program
Thu, 20th Aug 2020
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contact centre
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multi-cloud
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partner programmes
Vatcher, a former Optus VP, will be responsible for expanding the market presence for Avaya’s cloud, remote work and employee experience technologies.
Avaya brings Device as a Service offering to more businesses around the world
Mon, 13th Jul 2020
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crm
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martech
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customer service
Avaya expands its Device as a Service offering to nine new markets, following 200% growth in subscription-based services.
CommsPlus signs on as Master Agent for Avaya Cloud Office
Mon, 22nd Jun 2020
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avaya
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ringcentral
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it distributors
CommsPlus joins forces with Avaya to bolster cloud comms in Australasia, offering Avaya Cloud Office.
New East Asia and Pacific vice president named for Avaya
Thu, 21st May 2020
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contact centre
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avaya
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recruitment
Sami Ammous has been named as the new vice president for Avaya's East Asia and Pacific business, including Australia and New Zealand.
Avaya recognised for UC excellence by TMC
Tue, 21st Apr 2020
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crm
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uc
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cloud services
Avaya OneCloud wins UC Award for excellence in private cloud communications solutions.
In times of crisis, collaboration is critical
Mon, 23rd Mar 2020
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uc
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collaboration
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avaya
COVID-19 impacts education, NFPs & health as Avaya offers free online collaboration tool.