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Australian stories

Contact centres in 2025: Balancing AI with human empathy
Unified Communications

Contact centres in 2025: Balancing AI with human empathy

The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.

By Catherine Knowles • 4 min read • Thu, 14th Nov 2024
Australia, NZ retail workers voice need for security technologies to feel safe
Motorola Solutions

Australia, NZ retail workers voice need for security technologies to feel safe

Ahead of the holiday shopping rush, a report reveals one in three retail workers in Australia and New Zealand feel unsafe due to rising crime and understaffing.

By Melania Watson • 4 min read • Wed, 13th Nov 2024
Platform consolidation key to cybersecurity success
Cloud Security

Platform consolidation key to cybersecurity success

Organisations in Australia are urged to consolidate cybersecurity vendors as 99% faced identity breaches, complicating efforts to manage security effectively.

By Thomas Fikentscher • 5 min read • Wed, 13th Nov 2024
Trustwave & Cybereason announce cybersecurity merger
Advanced Persistent Threat Protection

Trustwave & Cybereason announce cybersecurity merger

Trustwave and Cybereason announce a merger to enhance cybersecurity solutions, with SoftBank as the majority investor, set to close in early 2025.

By Melania Watson • 3 min read • Wed, 13th Nov 2024
MoEngage launches tools to boost Aussie market engagement
Customer Experience

MoEngage launches tools to boost Aussie market engagement

MoEngage unveils a suite of tools for Australian marketers to enhance cross-channel engagement during the festive season, boosting personalised customer experiences.

By Catherine Knowles • 2 min read • Wed, 13th Nov 2024
Zoom appoints Mike Johnson as Head of Channel for ANZ
Software-as-a-Service

Zoom appoints Mike Johnson as Head of Channel for ANZ

Zoom has appointed Mike Johnson as Head of Channel for Australia and New Zealand, with a focus on enhancing channel growth in the region.

By Imee Dequito • 3 min read • Tue, 12th Nov 2024

Stories from Other Regions

Australian stories

Australians overpay for internet speeds, says SpinTel study
Unified Communications

Australians overpay for internet speeds, says SpinTel study

A recent SpinTel study reveals that 70% of Australians are hesitant to choose slower internet speeds, potentially forfeiting savings on their plans.

By Shannon Williams • 3 min read • Wed, 13th Nov 2024
Australian firms to boost IT investment in sustainability efforts
Artificial Intelligence

Australian firms to boost IT investment in sustainability efforts

IBM's 2024 State of Sustainability Readiness Report reveals 93% of Australian business leaders plan to increase IT investments in sustainability efforts.

By Shannon Williams • 3 min read • Wed, 13th Nov 2024
Adobe partners with Adelaide Uni to transform student experience
EduTech

Adobe partners with Adelaide Uni to transform student experience

Adobe has partnered with Adelaide University to enhance the digital experience for students, aiming for a personalised journey ahead of its 2026 opening.

By Melania Watson • 3 min read • Wed, 13th Nov 2024
Dayforce report reveals culture challenges in Australia
Human Capital Management

Dayforce report reveals culture challenges in Australia

Dayforce's latest report reveals Australian workers face significant culture challenges, with 75% considering company culture in job acceptance.

By Melania Watson • 2 min read • Wed, 13th Nov 2024
NexLaw launches AI platform to revolutionise Aussie law
EduTech

NexLaw launches AI platform to revolutionise Aussie law

NexLaw has launched its legal AI platform in Australia, aiming to revolutionise litigation management for law firms with its innovative technology.

By Catherine Knowles • 2 min read • Wed, 13th Nov 2024
Adrian Appo returns to First Australians Capital as MD
Job moves

Adrian Appo returns to First Australians Capital as MD

Adrian Appo has rejoined First Australians Capital as Managing Director, Partnerships, ready to enhance Indigenous entrepreneurship and economic impact.

By Imee Dequito • 3 min read • Wed, 13th Nov 2024
Zoho reports 18% revenue growth & expands in Australia
EduTech

Zoho reports 18% revenue growth & expands in Australia

Zoho reports a 19% rise in Australian customers and an 18% revenue increase, focusing on local partnerships and social responsibility initiatives.

By Melania Watson • 3 min read • Wed, 13th Nov 2024
Tips to shop safely online during Black Friday frenzy
Cybersecurity

Tips to shop safely online during Black Friday frenzy

As Black Friday and Cyber Monday approach, experts urge vigilance against online scams, with Australians losing AUD $14.9 million to scams last year.

By Shannon Williams • 3 min read • Wed, 13th Nov 2024
Airwallex pledges over USD $56m for social impact scheme
University of Melbourne

Airwallex pledges over USD $56m for social impact scheme

Airwallex pledges 1% of its equity, valued at over USD $56 million, to enhance its support for startups and entrepreneurs through the Pledge 1% initiative.

By Sean Mitchell • 3 min read • Tue, 12th Nov 2024
UK considers ban on under-16s using social media
Social Media

UK considers ban on under-16s using social media

Ministers in the UK are considering banning under-16s from social media as discussions grow on enhancing online safety for children.

By Kaleah Salmon • 2 min read • Tue, 12th Nov 2024
Vectec & NetApp unite for Australian healthcare data
Digital Transformation

Vectec & NetApp unite for Australian healthcare data

Vectec and NetApp have forged a strategic partnership to enhance data management solutions for Australia's healthcare sector, addressing modern technological demands.

By Kaleah Salmon • 2 min read • Mon, 11th Nov 2024
NetApp appoints Jim Burke as ANZ Senior Sales Director
NetApp

NetApp appoints Jim Burke as ANZ Senior Sales Director

NetApp has appointed Jim Burke as Senior Director of Enterprise Sales for Australia and New Zealand, leveraging over 25 years of tech experience.

By Imee Dequito • 2 min read • Mon, 11th Nov 2024