OpenEye adds AI video tools to reduce false alarms & boost security
OpenEye has released new intelligent video monitoring tools as part of its OpenEye Web Services (OWS) platform. The tools aim to help security operators reduce false alarms, address incidents earlier, and streamline monitoring across multiple locations.
False alarm reduction
The latest OWS features focus on minimising false alarms, a persistent challenge in security operations. Functions such as Location Arming and Virtual Arm/Disarm allow security teams to set and manage a site's armed state remotely or according to customised schedules. Operators can use the armed status from third-party alarm panels, sensor devices, or the OWS platform itself, optimising responses to alerts during defined periods.
OWS enables businesses to virtually arm or disarm locations using web browsers or mobile apps, removing the need for on-site intervention. Users can create schedules that tailor notifications and alerts to business hours or specific site requirements, helping staff prioritise genuine risks rather than responding to routine activity or technical anomalies.
AI video analytics
The platform integrates artificial intelligence-based video analytics to filter out routine motion events and highlight potential security threats. Available analytics include person and vehicle detection, line crossing, loitering, and licence plate recognition, which generate alerts only when defined events occur. Analytics can be run on OpenEye cameras, server-side, or enabled third-party devices within the OWS ecosystem. This approach supports the trend towards open-platform security solutions where multiple vendors' hardware can be combined on a single cloud-based management system.
OWS users can also set up multi-region analytics to fine-tune responses to activities in designated areas, creating targeted and actionable alerts for specific zones within a property.
Incident prevention
The addition of hardware deterrent features is designed to stop incidents before they escalate. Certain OpenEye cameras now come equipped with white light LEDs that activate in response to alerts, drawing attention to activity as it unfolds. Two-way audio capabilities enable remote staff to communicate directly with persons on site, either to advise delivery drivers, provide instructions, or discourage trespassing and vandalism in real-time.
Operational efficiency
The OWS platform includes new capabilities for managing multiple devices and locations from a central cloud interface. The system supports an unlimited number of devices and facilities, enabling companies to group locations, align devices with policies, and set specific alert rules according to local schedules or security requirements. Customisable alerts can be sent directly to staff using mobile notifications or email, supporting rapid, remote review and response.
Companies can further filter and escalate critical alerts to central stations for round-the-clock monitoring, with integration options for third-party alarm panels, sensors, and monitoring partners. The open-platform approach is designed to help businesses adapt their security operations as requirements evolve.
"By leveraging these intelligent tools, you can limit false alarms while proactively responding during the moments that matter and even stop events before they become incidents. Thanks to OWS, security operations can be better optimised to help create efficiencies across your teams," said Leigh Domingo-Hughes, International Marketing Manager, OpenEye.
