JAVLN names new senior leaders to drive AI & ANZ expansion

JAVLN has appointed three new senior leaders, signalling its increased focus on artificial intelligence and market expansion across Australia and New Zealand.

The company has named Raymond Marshall as Chief Customer Officer, Geoff Keast as Chief Revenue Officer, and Tim Mole as Head of AI & Data, as part of its strategy to strengthen its market position and drive growth in the insurance software sector.

Leadership appointments

Raymond Marshall brings decades of experience in large-scale transformation projects and executive roles focused on global growth. At JAVLN, Marshall will oversee the entire customer journey, working on cultural and operational changes aimed at improving customer experience and driving increased satisfaction, loyalty, and overall customer success.

Geoff Keast, who joins as Chief Revenue Officer, has held leadership positions for over 15 years in the insurtech and financial services industries. In his new capacity, Keast will be responsible for accelerating revenue growth and developing strategic partnerships across the insurance industry ecosystem.

Taking on the newly created role of Head of Data & AI, Tim Mole has spent 30 years in management and technical leadership, particularly in data, analytics and artificial intelligence. Mole has worked in senior roles at well-known technology organisations in New Zealand including Xero and humm group. At JAVLN, his focus will be on leading the company's efforts to develop AI-driven product innovations and enhance analytics and automation capabilities for both clients and the company's internal teams.

Company perspective

"These new senior leaders are instrumental to delivering the transformational step-change JAVLN needs to become the clear market leader in ANZ and build our global presence. Raymond, Geoff, and Tim are here to instil a culture of urgency and high performance while strengthening our position as the trusted technology partner for brokers and agencies. They bring the expertise needed to scale our growth, successfully deliver great customer experiences, and rapidly embed AI into our platform."

This statement was made by JAVLN Chief Executive Officer David Leach, who emphasised the importance of the new hires for the company's future direction and ambitions both within the region and internationally.

Focus on innovation and expansion

The appointments follow what JAVLN describes as a recent period of momentum for the business. This has included a successful capital raise, allowing the company to accelerate its expansion plans in Australia and beyond. Part of JAVLN's global focus involves prioritising its Officetech platform to enable entry into new markets. The platform is designed to help insurance brokers and agencies optimise operations, meet compliance requirements, and operate securely and efficiently.

The company's two primary products include the JAVLN Platform, an operating system intended to unify client, policy, and claims management. According to the company, this system aims to support increased efficiency, streamline compliance, and enable brokers to manage multiple quotes, reducing administrative friction while focusing on customer service.

JAVLN's Officetech product is an integrated productivity and compliance hub, leveraging Microsoft 365 connectivity to assist insurance intermediaries in managing documents and tasks. Both products are described as cloud-based and compliant with SOC 2 standards, supporting the modernisation of insurance technology across the Australia and New Zealand markets.

AI and data leadership

Tim Mole's appointment as Head of Data & AI reflects JAVLN's stated ambition to deliver AI-native innovation for brokers, agencies, and underwriters. The role involves leading investment in analytics and automation technologies that enhance both the client-facing solutions and the company's own internal operations.

Marshall, Keast, and Mole join the company at a stage in which increasing demand for operational efficiencies and stricter compliance requirements continue to drive digital adoption in the insurance sector. Their appointments represent a significant move towards integrating advanced technology into the business and product strategy of JAVLN as it seeks to expand its presence both regionally and globally.