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Virtual Assistant news stories

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Virtual Assistant
Vonage launches AI Virtual Assistant for better unified comms
"With one of the first Virtual Assistant products of its kind in the marketplace, Vonage is augmenting its already robust unified communication offering with intelligent conversational experiences to make better connections."
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Artificial Intelligence
Zoho’s ManageEngine updates AI assistant with conversational analytical capabilities
Zoho’s ManageEngine has updated the company’s AI assistant Zia with augmented analytical capabilities.
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Artificial Intelligence
DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
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Artificial Intelligence
Kiwi company builds AI assistant with IBM Watson
Replikr, an IBM partner, is working with global quality assurance organisation Exemplar Global on Emma, a new AI that represents the first phase of scalable, personalised advice to Exemplar Global's user base.
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IT Automation
Lucidworks develops deep learning solution to make chatbots smarter
The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.
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Chatbots
NZ-made virtual vet nurse launches to help struggling vets
The Virtual Vet Nurse – named Sophie – is a conversational chatbot developed with Kiwi-grown technology, and is being launched this week free of charge ‘for the next couple of months’.
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IT Automation
Ivanti launches automated assistants to empower IT teams
Ivanti has added new Ivanti Assistants to its portfolio of enterprise service management (ESM) solutions to bring endpoint self-healing capabilities to businesses.
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Unified Communications
Interview: Avaya seeks to improve employee experience with unified workspace
Techday spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.
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Chatbots
Nine reasons to launch an intelligent chatbot
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
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Radio
Motorola APX NEXT brings tech innovation to public safety
With public safety virtual assistant ViQi, APX NEXT helps officers focus on what matters most.
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Customer service
The future of CX: How to make chatbots work effectively in your organisation
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
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Artificial Intelligence
Virtual assistants could soon help those with mental illness
 Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.
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Digital Assistants
Are they listening? Kiwis wary of smart devices
While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on. 
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Gender bias
Are AI assistants teaching girls to be servants?
Have you ever interacted with a virtual assistant that has a female-based voice or look, and wondered whether there are implicitly harmful gender biases built into its code?
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Nuance
You only get one chance to make a first impression
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
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Small Business / SMB
Upper Hutt business is Strictly Savvy about virtual assistants
Nestled amongst the valley and hills of Upper Hutt, one innovative business called Strictly Savvy is on call to help out businesses across New Zealand and the world.