Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.More

Software still isn’t solving basic issues that have long given customer-facing employees headaches.More

74% of consumers would return a smart home product due to installation difficulty, according to a new TechSee survey.More

Phishing continues to be one of the leading attack methods because it allows cybercriminals to target people at scale using social engineering.More

67% of organisations are piloting, scaling, or deploying transformation programs, but disconnects in IT Culture (52%) and Delivery Speed (50%) stand in the way, Appian finds. More

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.More

Research shows that “Fit” enterprises will win when business conditions turn.More

47% of SD-WAN owners plan to have an AI-optimised WAN in two years and 35% believe their networks will be fully intent-based in two years' time.More

Australia is among the world’s most challenging countries to train and hire staff to use new technologies.More

A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.More

SolarWinds conducted a survey and had responses from 177 technology professionals from across the globe, including those from public and private sectors.More

A recent Fujitsu survey of 900 CxO’s reveals the state of digital transformation across nine countries.More

As the MSP industry continues to grow, a recent report from Datto shows that recruiting talent is tougher than ever - plus more MSP trends.More

In the past year, 53% of businesses reported a revenue increase in the areas where they applied RPA. All project revenue to increase in the next two years.More

IT and HR leaders must work more closely together to redefine the future workforce in order to keep the Aussie job market from collapsing.More

“By automating an otherwise time-consuming process, this API-driven approach gives researchers the flexibility needed to increase productivity and gain higher quality insights.”More

Global business leaders believe they can achieve 17 per cent return on investment over the next 12 months by digitally transforming their organisations.More

Tech spend outside IT department creates opportunities, but increases security and consumer trust risks, finds world’s largest tech leadership survey.More

Australia is at risk of falling behind in the global technology race unless companies can secure top IT talent.More

To better capture managed services revenue, MSPs are expanding their portfolios with services they might not traditionally think to offer.More

The aim of the product is to leave businesses with genuine responses and quality data, for example to run more accurate research studies.More

“Trust is absolutely critical for organisations to succeed in this digital world."More

While Australian organisations are concerned about the impact of AI on society, the research suggests Australian businesses could be doing more to minimise the potential risks.More

Australia is leading the way in APAC for granting credit on B2B transactions.More