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Pegasystems news stories - Page 2

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Digital Transformation
Infosys selected to update Aussie welfare entitlement system
The Phase 1 agreement is for Infosys to create a Proof o Design and is expected to complete mid-2020.
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Outsourcing
Gartner recognises Pega in low-code application platforms report
“Low-code application platforms continue to grow in capability and maturity, addressing more enterprise use cases and providing rapid application delivery with fewer skills.”
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Artificial Intelligence
26% of leaders still “support fax as a communication channel”
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
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Digital Transformation
Australian businesses struggling with robotic automation
A new global study shows robotic automation not a magic bullet for digital transformation.
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Workflow Automation
Forrester names Pega leader in digital process automation
“Pega has created a powerful platform for driving digital transformation across a wide array of use cases, from complex to relatively simple.”
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CRM
Pegasystems now ten-time Leader in CRM Magic Quadrant
“It’s about looking at customer journeys holistically to ensure consistency and relevance to foster sustainable relationships and value.”
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Digital Transformation
Pega launches Enterprise Low-Code Factory
With tools, training, and other resources, Enterprise Low-Code Factory helps businesses cultivate and scale their own home-grown community of citizen developers.
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Customer experience
Forrester: Pegasystems a Leader in real-time interaction management
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
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Data analytics
Pegasystems' acquisition boosts analytics capabilities
The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.
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Cloud
Chatbots still too dumb to get the job done
Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don’t evolve their bots.
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Digital Transformation
Artificial intelligence is here to disrupt industries. Are we ready?
"Australia is failing to embrace AI in business as quickly as the other top industrial nations."
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Frost & Sullivan
Study: Focusing on risk aversion? It may be doing you more harm than good
A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.
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Data analytics
Pegasystems: Making the art of selling smarter with AI
“We’re redefining sales automation from a static database into a dynamic assistant that makes good sales people great.”
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Cisco
New IT training initiative targeting 1m people launched by World Economic Forum
The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.
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Artificial Intelligence
Execs believe AI and robotics could change workplace for the better - study
Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.
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Training
Pega, AU Govt. and Canberra uni form dream team for tertiary students
“This is an exciting partnership in which industry, government, and the University meet to ensure our ICT graduates are job-ready.”
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Machine learning
Exclusive interview: What happens when artificial intelligence is racist?
So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?
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GDPR
New T-Switch helps businesses mitigate risk from AI
Businesses are increasingly deploying AI to gain better insights into customer needs and provide more personalised service, sales, and marketing.
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Government
Pegasystems to deploy automation solution for IP Australia
The solution will aim to improve overall customer experience by automating business processes for the government agency.
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Artificial Intelligence
Marketing campaigns get smart: New solution combines AI & consulting services
As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.
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Amazon Web Services / AWS
Pegasystems announces AWS integration in customer service solution
Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.
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Optus
Three Australian companies to receive Pega Client Excellence Awards
“In an increasingly competitive and dynamic world, organisations need the ability to change at the speed of innovation."
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BPM
Partnership sealed between Pegasystems and Leonardo Consulting
Leonardo Consulting says the partnership has enabled the company to mature and further enhance its BPM offering to existing and future customers.
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Artificial Intelligence
Robotics: Turning simple chats into dynamic engagements
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.