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Parcel tracking Stories

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Parcel tracking stories

Aramex portal gains 250,000 users as enquiries drop
Digital Transformation

Aramex portal gains 250,000 users as enquiries drop

Fewer calls about missing parcels are easing pressure on support teams as Aramex's self-service tracking portal attracts 250,000 users in six months.

By Sean Mitchell • 3 min read • Mon, 18th May 2026
Scurri hits 180m shipments & EUR €19.2bn eCommerce GMV
Digital Transformation

Scurri hits 180m shipments & EUR €19.2bn eCommerce GMV

Scurri processes 180m shipments in 2025 as eCommerce GMV hits EUR €19.2bn and its platform annualises at over 200m parcels into 2026.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
Cainiao opens US-Mexico lane, boosts Japan & Korea tech
Supply Chain

Cainiao opens US-Mexico lane, boosts Japan & Korea tech

Cainiao opens a low-cost US-Mexico logistics lane and ramps up tech investment in Japan and South Korea to fuel its global expansion.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 9th Jan 2026
FedEx expands International Connect Plus service to new regions
Shipping

FedEx expands International Connect Plus service to new regions

FedEx expands its FedEx International Connect Plus service to new U.S. and European destinations, enhancing cross-border eCommerce solutions for Asia-Pacific e-tailers.

By Kaleah Salmon • 3 min read • Thu, 1st Aug 2024

Stories from Other Regions

Parcel tracking stories

Ellis Brigham cuts order enquiries by 14% with Ingrid
Digital Transformation

Ellis Brigham cuts order enquiries by 14% with Ingrid

The retailer also lifted order volumes by 24% last peak trading period, while fewer customer service queries eased pressure on its teams.

By Karen Joy Bacudo • 3 min read • Last month
LeMieux expands Scurri partnership to boost deliveries
Digital Transformation

LeMieux expands Scurri partnership to boost deliveries

Better delivery visibility is helping the equestrian brand lift conversions and reduce checkout drop-off across 69 countries.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 21st May 2026
Huboo acquires Sorted to create joined-up logistics platform
Software-as-a-Service

Huboo acquires Sorted to create joined-up logistics platform

The deal gives retailers a single system for fulfilment, shipping and returns, serving more than 400 customers across Europe.

By Sean Mitchell • 3 min read • Wed, 22nd Apr 2026
Parcelhero adds AI support chat for round-the-clock help
Unified Communications

Parcelhero adds AI support chat for round-the-clock help

Customers can now get round-the-clock parcel help as the courier comparison site blends an AI chatbot with live agents and unified case tracking.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026
Parcelhero adds Royal Mail services to booking platform
Digital Transformation

Parcelhero adds Royal Mail services to booking platform

Customers can now compare tracked UK and overseas postage options more easily, after Parcelhero added Royal Mail services to its platform.

By Mark Tarre • 3 min read • Wed, 1st Apr 2026
Parcelhero launches live tracking & faster booking
Digital Transformation

Parcelhero launches live tracking & faster booking

Parcelhero unveils AI-powered live parcel tracking and a faster booking interface in the first phase of its major platform overhaul.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Ellis Brigham boosts delivery with Ingrid platform rollout
Digital Transformation

Ellis Brigham boosts delivery with Ingrid platform rollout

Ellis Brigham deploys Ingrid across stores and online to speed fulfilment, broaden delivery choices and sharpen post-purchase tracking.

By Kaleah Salmon • 4 min read • Wed, 18th Mar 2026
Asendia launches SendNow for Australian SME exporters
Marketing Technologies

Asendia launches SendNow for Australian SME exporters

Asendia launches SendNow in Australia, giving SME online sellers self-service access to global shipping with no minimum parcel volumes.

By Catherine Knowles • 3 min read • Thu, 12th Feb 2026
Asendia launches SendNow for Australian SME exporters
Marketing Technologies

Asendia launches SendNow for Australian SME exporters

Asendia unveils SendNow, a plug-in shipping platform to help Australian SME online sellers export up to 500 parcels a month worldwide.

By Catherine Knowles • 3 min read • Thu, 12th Feb 2026
UK shoppers prize accurate updates over rapid delivery
Customer Experience

UK shoppers prize accurate updates over rapid delivery

UK shoppers value accurate parcel tracking and honest delivery updates far more than rapid shipping promises, a new Locus survey suggests.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026
CitySprint extends same-day delivery deal with Wickes
Customer Experience

CitySprint extends same-day delivery deal with Wickes

CitySprint extends its same-day delivery partnership with Wickes to 2027, adding tighter time slots and new safe-place options for drop-offs.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
Australia Post & Shopify boost delivery for AUD $19.2bn market
Customer Experience

Australia Post & Shopify boost delivery for AUD $19.2bn market

Australia Post and Shopify have teamed up to simplify shipping, benefiting thousands of businesses amid Australia's booming AUD $19.2bn online market.

By Melania Watson • 3 min read • Thu, 4th Sep 2025
Parcel Pending teams with Chelmsford Star Co-op for parcel lockers
Customer Experience

Parcel Pending teams with Chelmsford Star Co-op for parcel lockers

Parcel Pending by Quadient teams with Chelmsford Star Co-op to install multicarrier lockers, starting at Bridge Street, Writtle, enhancing local parcel services.

By Catherine Knowles • 3 min read • Wed, 21st Aug 2024
Sendle launches Print In-Store to aid small businesses
eCommerce

Sendle launches Print In-Store to aid small businesses

Sendle launches Print In-Store, making shipping easier for small businesses and personal shippers with label printing at nearly 100 locations across Australia.

By Kaleah Salmon • 3 min read • Wed, 14th Aug 2024