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Customer news stories - Page 2

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Fintech
Airwallex launches operations in Singapore as part of expansion plans
Australian founded fintech Airwallex has announced its launch in Singapore after receiving a Major Payment Institution (MPI) licence by the Monetary Authority of Singapore in November 2021.
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2degrees
2degrees launches new business product to tackle hybrid engagement problems
2degrees has launched its new Group Text business product to help solve many of the challenges that have come from hybrid work and engagement.
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Digital Transformation
Video: 10 Minute IT Jams - An update from Extreme Networks
This week we are speaking with Extreme Networks A/NZ general manager Julian Critchlow. Extreme Networks is a company that delivers end-to-end, cloud-driven networking solutions and top-rated services that support and advance customers' digital transformation. 
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Artificial Intelligence
Pegasystems launches AI-powered customer journey capability
"Next-Best-Action Customer Journeys provides businesses a propensity-driven solution that adapts to customers' context in real time, bringing true value and relevance to customers."
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Splunk
Splunk launches 'partnerverse' programme to empower partners globally
The new Splunk Partnerverse Program is designed to enable the company’s network of more than 2,200 partners to expand technical expertise, demonstrate core competencies and showcase customer success.
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Customer
ForgeRock extends partnership with Google Cloud
More specifically, the company has announced that its Identity Cloud platform is available for purchase on the Google Cloud Marketplace.
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Customer
Customer churn costing Australian businesses millions, report finds
52% of sales professionals in Australia believe that their CRM systems are unfit for purpose, while customer churn is costing mid-market companies an average of US$5.5 million per year each.
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Cybersecurity
rhipe launches security solution for SMEs in APAC region
SmartEncrypt has been developed to complement businesses existing security and business continuity strategies and provide smaller to medium enterprises the levels of digital protection typically reserved for big business.
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Customer
Kount and Snowflake partner to empower businesses with customer insights
The joint new product, called Data on Demand, is the industry’s first private data warehouse with insights from Kount’s Identity Trust Global Network, powered by advanced artificial intelligence and machine learning.
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Customer
Ephesoft receives partner of the year honour from Alfresco
Alfresco Software as named Ephesoft has been named FY2020 Global Technology Partner of the Year due to the company’s achievements in digital innovation, future vision and customer alignment.
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Customer
Micro Focus announces increased support for partners during COVID-19
“The local Micro Focus team is focused on working with its customers and partners to update them and help them navigate this challenge.”
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Customer
Denodo reports customer and revenue wins for 2019
Denodo, the data virtualisation provider, has experienced worldwide growth in 2019 thanks to strong year-end momentum and quality customer interactions.
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Customer
Ping Identity launches two hybrid IT focused solution packages
The solutions, Customer360 and Workforce360, enable centralised authentication services for the whole enterprise, according to Ping Identity.
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Customer
Customer data company makes tracks in A/NZ, prepares to double in size
The customer data platform (CDP) company Segment has announced growing success in the Australian and New Zealand markets, with 50 new customers signing up from February 2019 to January 2020.
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Cloud
Medius achieves revenue and customer wins for 2019
Medius, the global provider of cloud based source to pay solutions, has released details of its 2019 financial results, which displayed positive growth for the company.
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Customer
IT spending impacted by Coronavirus and declining PC sales, IDC finds
“Much of this year's growth is dependent on a positive smartphone cycle as the year progresses, but this is under threat from disruption caused by the Coronavirus crisis."
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Customer
Brands failing to engage customers of today, study shows
Australian consumers are turning away from company websites in preference to search engine recommendations, are seeking seamless payment experiences and are choosing brands that create engaging content, a new report shows.
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Artificial Intelligence
ABBYY launches new tool to streamline customer onboarding
“With ABBYY Mobile Web Capture, we aim to help organisations to deliver a smooth customer experience, boost profits and differentiate on the market.”
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Customer experience
Using technology to inspire customers
"It starts with understanding what drives your existing customers."
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Customer
SAS identified as a leader in customer analytics solutions
The report recognises SAS as a leader, earning top marks in both the Strategy and Market Presence categories.
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Cloud
Juniper Networks on entering the brave new (software) world
it’s time that partners started to think differently about engaging with customers to fill the gap between expectation and reality.
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Virtualisation
Silver Peak achieves VMware’s highest level of endorsement
“Silver Peak’s EdgeConnect not only stands up in VMware Ready testing for NFV, but has a proven track record among enterprises."
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Customer
Finding a solution to the problem that's costing ANZ businesses billions
With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.
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Customer experience
LogMeIn expands omni-channel customer engagement
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.