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Customer news stories - Page 1

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Revenue operations is taking centre stage
As the business world continues to evolve, new demands need to be met to keep up with the ever-changing landscape. 
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NICE CXone platform integration implemented with Regional Bank Australia
NICE has announced the successful implementation of the NICE CXone platform with Regional Bank Australia.
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Opensignal report analyses and awards NZ network providers
The recent Opensignal Mobile Network Experience Report has revealed new findings and award recognitions for the NZ telco market.
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Salesforce resets user passwords as GitHub breach investigation continues
Salesforce is increasing its security measures after a recent GitHub breach incident investigation reported in Heroku.
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2degrees partners with Umbrellar and Microsoft for cloud solutions
2degrees has partnered with Microsoft and Umbrellar to help launch its new Cloud Navigator service, making it easier for Kiwi businesses to achieve their cloud goals.
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Duality Technologies and NTT DATA help ensure mutlisource data privacy
Duality Technologies and NTT DATA have announced an ongoing working relationship that has helped evaluate the use of sensitive multisource data while ensuring privacy is maintained.
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Aqua Security
Video: 10 Minute IT Jams - An update from Aqua Security
Today we are joined by Aqua Security Area VP for APAC and Japan Rob D'Amico.
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Digital Transformation
Kyndryl extends SAP partnership to aid digital transformation
Kyndryl has announced an expanded strategic partnership with SAP, focused on developing new solutions to help customers solve complex challenges.
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Identity and Access Management
Customer satisfaction guide for zero trust
One of the most daunting challenges of zero trust is applying this new security model to digital interactions with customers.
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Kyndryl expands global alliance with Dell Technologies
The alliance is focused on helping customers use data optimisation, infrastructure management services and a cyber resilience solution.
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Study: External collaboration vital to help disconnected supply chains
A new study by SYSPRO has revealed that external collaboration may be the key to realigning the links of disconnected supply chains.
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Customer experience
Five ways to deliver the total experience to customers
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?
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Sigma Healthcare supports growth by automating operations with Dematic
Australian pharmaceutical wholesaler, Sigma Healthcare, recently automated operations at its Perth and Brisbane distribution centers with technology from Dematic.
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Delloop reveals new WordPress plug-in for customer engagement
Delloop has revealed its WordPress eCommerce helper plug-in, ‘Delloop for WooCommerce’, which looks to help further engage with customers.
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Microsoft announces revamp of partner network programme
Microsoft has announced a revamp of their partner programme, creating new opportunities within the company's extensive partner ecosystem across the globe.
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Coles partners with Adobe for better workflow and commerce solutions
Australian shoppers will soon be able to benefit from personalised, connected omnichannel experiences thanks to a new partnership between Coles and Adobe.
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Telecom’s crucial role in enabling digital experiences: What’s next?
Digital innovation is playing an ever more important role in our lives – and telcos are right at the forefront. Telcos provide the fabric, the glue, that's enabling these digital experiences.
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Using marketplace technology to build an online community around your brand
Becoming a thriving customer hub for the product categories you specialise in can deliver big benefits to your business, writes Bradley Austin, Vice President of Sales APAC, Marketplacer.
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OpenText launches latest iteration of Cloud Editions
OpenText has launched CE 22.1 featuring new innovations to help organisations leverage information for digital business transformations.
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Databricks expands availability on Google Cloud for APAC
Organisations can leverage Databricks on Google Cloud to create a lakehouse capable of data engineering, data science, machine learning, and analytics.
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Customers leaving in droves, companies struggle to rebound
Australian customers are leaving at extraordinary rates and most companies are ill-prepared to counter this trend in the rebound from the pandemic.
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Fighting smart against policy abuse in online retail
The trouble with policy abuse, compared to conventional fraud, is that policy abusers are not necessarily cybercriminals who are hiding their identity.
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Vodafone bolsters cybersecurity portfolio with DEFEND
The company recently signed a conditional agreement to acquire a 60% majority share of cybersecurity specialists DEFEND.
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Retail trends for 2022 highlight adoption of new tech and staff retention as crucial
The overarching theme of these trends is set to encompass the adoption of news systems as the climate of in-store and online retail operations continues to rapidly evolve.