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Customer news stories

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Artificial Intelligence
Salesforce announces new innovations for financial services
Salesforce has launched expanded financial services that offer more targeted and trusted automation to help teams unlock insights, deliver better customer service, and drive operational efficiencies.
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MarTech
Martech experts reveal the “buzz” on personalisation
In the digital age, innovative technology must be leveraged to power an efficient and effective relationship marketing strategy.
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Cloud
Cloudera harnesses the power of cloud and data management for digital transformation
The data management landscape has changed significantly in recent years, with customer demands shifting and evolving in light of new technology and work processes.
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PagerDuty
Ready for anything with the PagerDuty Operations Cloud
In a world of digital everything, teams face increasing complexity. Ever-growing dependencies across systems and processes put customer and employee experience, not to mention revenue, at risk.
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Cloud
Boomi surpasses 20,000 customers. Sets record for the iPaaS space
Boomi has announced it has surpassed the 20,000 customer mark, setting the record for the largest customer base among iPaaS vendors.
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Communication
Q&A: Oculeus discusses the current state of telecoms fraud and beyond
The basic facts are that we are all exposed to telecoms fraud – from providers of communications services to enterprises and organisations to individual consumers.
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Citrix
Three ways COVID-19 has fuelled demand for an As-a-Service model
As we enter the third year of COVID-19, it’s clear that the pandemic is having a significant effect on the entire partner ecosystem, from vendors to partners to customers.
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Attain
Revenue operations is taking centre stage
As the business world continues to evolve, new demands need to be met to keep up with the ever-changing landscape. 
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Bank
NICE CXone platform integration implemented with Regional Bank Australia
NICE has announced the successful implementation of the NICE CXone platform with Regional Bank Australia.
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Vodafone
Opensignal report analyses and awards NZ network providers
The recent Opensignal Mobile Network Experience Report has revealed new findings and award recognitions for the NZ telco market.
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Cloud
Salesforce resets user passwords as GitHub breach investigation continues
Salesforce is increasing its security measures after a recent GitHub breach incident investigation reported in Heroku.
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Microsoft
2degrees partners with Umbrellar and Microsoft for cloud solutions
2degrees has partnered with Microsoft and Umbrellar to help launch its new Cloud Navigator service, making it easier for Kiwi businesses to achieve their cloud goals.
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Cloud
Duality Technologies and NTT DATA help ensure mutlisource data privacy
Duality Technologies and NTT DATA have announced an ongoing working relationship that has helped evaluate the use of sensitive multisource data while ensuring privacy is maintained.
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Aqua Security
Video: 10 Minute IT Jams - An update from Aqua Security
Today we are joined by Aqua Security Area VP for APAC and Japan Rob D'Amico.
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Digital Transformation
Kyndryl extends SAP partnership to aid digital transformation
Kyndryl has announced an expanded strategic partnership with SAP, focused on developing new solutions to help customers solve complex challenges.
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Identity and Access Management
Customer satisfaction guide for zero trust
One of the most daunting challenges of zero trust is applying this new security model to digital interactions with customers.
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Storage
Kyndryl expands global alliance with Dell Technologies
The alliance is focused on helping customers use data optimisation, infrastructure management services and a cyber resilience solution.
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SYSPRO
Study: External collaboration vital to help disconnected supply chains
A new study by SYSPRO has revealed that external collaboration may be the key to realigning the links of disconnected supply chains.
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Customer experience
Five ways to deliver the total experience to customers
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?
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Dematic
Sigma Healthcare supports growth by automating operations with Dematic
Australian pharmaceutical wholesaler, Sigma Healthcare, recently automated operations at its Perth and Brisbane distribution centers with technology from Dematic.
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Cloud
Delloop reveals new WordPress plug-in for customer engagement
Delloop has revealed its WordPress eCommerce helper plug-in, ‘Delloop for WooCommerce’, which looks to help further engage with customers.
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Cloud
Microsoft announces revamp of partner network programme
Microsoft has announced a revamp of their partner programme, creating new opportunities within the company's extensive partner ecosystem across the globe.
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Adobe
Coles partners with Adobe for better workflow and commerce solutions
Australian shoppers will soon be able to benefit from personalised, connected omnichannel experiences thanks to a new partnership between Coles and Adobe.
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Infosys
Telecom’s crucial role in enabling digital experiences: What’s next?
Digital innovation is playing an ever more important role in our lives – and telcos are right at the forefront. Telcos provide the fabric, the glue, that's enabling these digital experiences.