CRM stories - Page 4
Hair care & artificial intelligence come together with new deal
"Complexica’s applications are best suited to deal with this inherent complexity without burdening our staff with endless data entry.”
IT leaders unprepared for e-discovery process, research finds
"Business and IT leaders would be well-advised to immediately take a proactive approach to their e-discovery readiness."
Salesforce to establish local infrastructure in Sydney
Major infrastructure move announced by the cloud business software provider
Tech firm wants Christchurch grads
"Magnetism plans to continue hiring and training local developers and graduates – producing home-grown experts in world-class technology."
Pegasystems unveils AI and robotics capabilities to optimise CRM solution
Pega’s workforce intelligence capabilities use robotic automation and AI to understand how sales and service agents work.
Kiwi CRM company sparks South Island growth with Christchurch office
“We’re a New Zealand company and want to ensure we have a full offering for clients all over the country."
Inside Salesforce Einstein: The AI that can help CRM work smarter
Competitors may shrug off Einstein as a marketing gimmick, Salesforce says it’s a new layer of intelligence that makes things smarter.
Skyrocketing success: By 2018, Salesforce expects to hit $10 billion in revenue
"No other enterprise software company is delivering customer success at this scale — and certainly not at this pace."
The top 9 sales enablement apps for Salesforce
When it comes to enabling your sales team we've chosen the top 9 tools & apps for Salesforce users to consider.
SugarCRM's new APJ vice president stays committed to partner ecosystem
Mark Troselj is taking over as SugarCRM's vice president of Asia Pacific and Japan, and vows not to compete with its partners.
The secret sauce that makes Salesforce magic
We look at one of the key aspects behind the rapid rise of cloud-based business software giant Salesforce
Getting the best tools isn’t enough, says Salesforce
The tool that Salesforce uses to get new users up-to-speed quickly.
Who knew that Salesforce was a leader in IoT?
We look at the cloud software vendors courageous efforts to enter the IoT arena
'Onwards and upwards' for CRM & data as Salesforce acquires Krux
"We’re trading gas for rocket fuel. Becoming part of Salesforce is great news for our current & future clients, our partner network & our employees."
The eight product lines that make up Salesforce
We look at the very basics of what Salesforce offers to business.
Rise in mobile enterprise apps meets developers lacking skill
That presents an opportunity for service providers to develop value-added services that address this issue.
Salesforce continues to dominate growing CRM market
"CRM growth is driven by cloud service revenue, which, in the application space, uses SaaS as the major delivery model."
Gartner recognises Zendesk for innovative CRM solutions
"We believe [this recognition] demonstrates our growing appeal in the enterprise as we help large companies build better customer relationships.”
The data break-even point: How to ensure your data investment is right
"There is an ever-increasing demand for correct data to be delivered in a timely manner, so smart business decisions can be made with confidence."
Beyond CRM: advanced analytics vital
“Data, used properly, can transform the way an organisation does business and improve its customers’ experience."
Is it time to review your legacy applications?
“Companies that still have legacy applications need to look at the risks and benefits of moving to the cloud.”
Growing demand by SMBs for CRM and SEO solutions
“The SEO Rocket Bar is so cost effective and will deliver a great value to the SMB market that has been virtually neglected for so many years."
Finnish company builds app for your sales guys
Liid, a Nordic company based in Finland, has created a mobile application that functions as an activity tracker for sales professionals.
Asia Pacific region leader of the pack as CRM market grows
The worldwide customer relationship management (CRM) software market has gained momentum, with the Asia/Pacific region experiencing the fastest growth