CRM stories - Page 3
TechnologyOne wins $7 million federal contract for SaaS deployment
The Department of Industry, Innovation and Science (DIIS) is the second shared service hub to partner with TechnologyOne.
Customisation key as SaaS, PaaS demand takes off in Aussie enterprise
Demand for PaaS and SaaS is growing among local businesses, according to Telsyte, which says enterprise software budgets are also on the increase.
Salesforce cloud tech helps banks fix customer loyalty problem
Over one-third of banking customers are “hidden defectors,” meaning they purchase products or services from a competitor of their primary bank.
Bluewolf report shows Aussies slow in AI adoption
The company says just 33% of Australian business professionals surveyed said they expect to increase their current AI investment.
Salesforce announces AI innovation fund and Sales Cloud Einstein Forecasting
With a new $50 million Salesforce AI Innovation Fund, Salesforce Ventures is accelerating the development of AI solutions on Salesforce.
Cloud set to democratise AI for SMBs – Salesforce Area VP
Businesses who take the opportunity to leverage business intelligence from AI will be smarter, faster and more productive.
Sage Australia partners with Morphate and Parvero
Morphate and Parvero will become the first local Salesforce partners to offer Sage Live.
Microsoft fuels digital transformation for Kiwi health company
“We want to facilitate self-service capabilities across the organisation, so our employees are empowered to draw analysis and insights from our data.”
Salesforce announces Summer ‘17 update at Auckland Basecamp
The Basecamp event also featured trailblazing customer stories from Fonterra, HazardCo, Spark Digital and Soul Machines.
SugarCRM partners with Zaparas Lawyers to provide client enquiry management
Zaparas Lawyers chose SugarCRM for its ease of implementation and its ability to integrate with the company’s existing systems.
Salesforce Ventures injects funding into Aussie consulting partner
“Becoming a Salesforce Platinum Partner is an exciting milestone and a testament to the hard work of our talented, growing team."
An inconvenient truth: AU businesses struggle to deliver digital services
80% of Australian consumers view a company as outdated or worse, an inconvenience if they don’t offer digital ways of doing business.
Flight Centre: Online customers & their preferred agent - connected at last
"Having a travel expert through the process will always be an essential part of the experience."
LinkedIn partners with Infor CRM to boost sales productivity
LinkedIn Sales Navigator for Infor CRM can provide users with deep relational data across all applicable devices in real-time.
Innovation & AI - top priorities for Asian companies - so what's the hold up?
"The 4th Industrial Revolution is upon us, and companies that harness the predictive prowess of A.I. are well-placed to address challenges."
Ctrl+alt+delete: Rebooting our digital govt. with the US Department of State
Our biggest achievements have been to modernise our digital platforms for both our employees and our external customers.
A trillion-dollar boost: Salesforce releases new research on the economic impact of AI on CRM
By 2021, AI-powered CRM activities could increase global business revenues by US$1.1 trillion and create 800,000 net-new jobs.
LogMeIn takes aim at CRM market with launch of Bold360
“The rise of digital, artificial intelligence and mobile-first lifestyles has changed how customers want to interact with their favourite brands."
Microsoft helps Canberra Uni strengthen relationships with students
So we needed a system that was intelligent enough to know that if a student asks ‘where’s my exam held?’
Big data: How companies can learn to swim in the data lake
Information is pouring into companies faster, so businesses are drowning in a flood so great it has become known as the ‘data lake’.
Mid-market CRM software Sugar announces update to version 7.9
SugarCRM has recently announced the release of version 7.9 of its customer relationship management software.
Salesforce gives its app-development partner programme a facelift
The new and improved Salesforce AppExchange partner programme features a new business model, a new onboarding experience, and new technology tools.
LinkedIn integration with Microsoft Dynamics 365 announced
Microsoft has unveiled new business solutions and capabilities for Microsoft Dynamics 365 to empower companies to transform digitally.
Japan: Salesforce gets bigger with opening of second data center
The addition of a second data center follows a successful year in Asia-Pacific for Salesforce.