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Communication news stories

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Customer experience
Scope Australia selects NICE CXone platform to streamline operations
One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
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Microsoft
Spectralink DECT devices now integrated with Microsoft Teams SIP Gateway
Spectralink DECT devices are now integrated with Microsoft Teams SIP Gateway to help create better results for business-critical frontline workers.
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Microsoft
Infobip’s SMS and WhatsApp services are now available through Microsoft
Infobip has integrated its WhatsApp and SMS channels through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.
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Services
8x8 announces its CPaaS can now deliver no-code functionality
8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.
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GoTo
Does your business’ phone system have the “IT” factor?
Why it's time to upgrade your communication system - the success stories and the cash incentives currently available to you.
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CSG
To win at 5G, telcos must tame their quoting chaos
The catalogs of CSP (communication service providers) market offerings are set to explode as new digital services emerge, powered by B2B2X business models.
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Hybrid workforce
How organisations can prepare for a post-pandemic workforce
The so-called 'new normal' office looks different to how it did pre-pandemic, and organisations need to take steps to better manage their post-pandemic workforce. 
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Artificial Intelligence
Finance is on a new footing to improve internal customer service
Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely’s founder and CEO Dion Williams.
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Communication
Q&A: Oculeus discusses the current state of telecoms fraud and beyond
The basic facts are that we are all exposed to telecoms fraud – from providers of communications services to enterprises and organisations to individual consumers.
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Taiwan
Motorola Solutions to upgrade Taiwan’s police network
Motorola Solutions supports the prime contractor, Mercuries Data Systems Ltd, in upgrading the Taiwan National Police Agency to a new, mission-critical communications network.
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Cloud
Symbio consolidates TNZI business to support APAC expansion
Symbio has recently announced the consolidation of its international business (TNZI) under the Symbio brand to support its Asia Pacific expansion strategy.
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Remote Working
Successful digital transformation in the hybrid work era is about embracing shifting goalposts
As organisations embraced remote working, many discovered they lacked the infrastructure needed to support history’s first global load test of remote work capabilities.
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Bank
NICE CXone platform integration implemented with Regional Bank Australia
NICE has announced the successful implementation of the NICE CXone platform with Regional Bank Australia.
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Remote Working
Can't read, won't buy: globalization requires more communication than ever before
The global remote work revolution is helping businesses provide opportunities for people to “see” and to “be” in ways that before now were not possible.
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Cloud
HCL brings TechBee IT education programme to New Zealand
HCL is bringing its TechBee early career programme to NZ in an effort to help close the country's IT skill gap.
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Cloud
SD-WAN pricing falls significantly in line with new consumer trends
A new global study by TeleGeography has revealed that the pricing of SD-WAN has significantly fallen, and competitive cost and focus on monitoring features have driven a change in preferences.
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Customer experience
Five ways to deliver the total experience to customers
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?