Call Data stories
![Story image](../../../../../uploads/story/2024/02/09/preview_img-Kzyf6klrUSPnjya7suC1JXwU.webp)
How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-Ji5SCeLqkveRydEyFw1mqoGC.webp)
Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-spBKsiYPV8BouscoxMivz1JJ.webp)
Utilising AI voice technology to exceed Australian customer demands
Fri, 9th Feb 2024
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data analytics
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cx
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martech
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
![Story image](../../../../../uploads/story/2023/07/05/preview_IMG_8668.webp)
Using big data to combat fraud in the telco network
Wed, 5th Jul 2023
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firewalls
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uc
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hybrid cloud
A telco’s core business is focused on consumers. However, there is also a growing urgency to cut down on fraudulent operations within the network operations.
![Story image](../../../../../uploads/story/2022/10/03/preview_Screen_Shot_2022-10-03_at_8.webp)
Make VoIP business calling even better with affordable add-ons
Mon, 17th Oct 2022
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uc
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crm
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martech
Discover the additional features of VoIP calling that can create a professional experience for your customers and make it easier for your employees.
![Story image](../../../../../uploads/story/2021/07/28/preview_GettyImages-1286785952.webp)
Datagate and NetSapiens partner to empower MSPs
Wed, 28th Jul 2021
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uc
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partner programmes
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managed services
Datagate Innovation has partnered with NetSapiens to help managed service providers better understand their operations and grow their businesses.
![Story image](../../../../../uploads/story/2020/07/31/preview_phone_lady.webp)
The case for cloud-based business phone systems
Tue, 18th Aug 2020
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uc
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voip
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collaboration
With the pandemic overhauling the means of business communication and collaboration, the time has come to consider Voice over Internet Protocol (VoIP) systems.
![Story image](../../../../../uploads/story/2020/03/19/preview_stalkerware.webp)
New stalkerware tech wreaking havoc on personal privacy
Thu, 19th Mar 2020
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cybersecurity
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cybersafety
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geofencing
New stalkerware MonitorMinor compromises personal privacy like never before, giving attackers unprecedented access to devices and popular messaging apps.
![Story image](../../../../../uploads/story/2019/11/11/preview_GettyImages-1022855600.webp)
Natterbox launches solution to improve customer service efficiency
Thu, 14th Nov 2019
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uc
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crm
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martech
Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.
![Story image](../../../../../uploads/story/2018/07/09/preview_Screen_Shot_2018-07-09_at_10.webp)
Uganda data centre raided, operator ‘held hostage’
Mon, 9th Jul 2018
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data protection
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hyperscale
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dc
Concerning news has emerged of a data centre in Uganda that was raided forcefully without warning by government officials.
![Story image](../../../../../uploads/story/2018/04/19/preview_ThinkstockPhotos-178067739.webp)
Data for good: Using data to help preserve our world
Thu, 19th Apr 2018
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data analytics
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martech
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planning
If you are tracking the evolution of data, it is easy to see that we are fast approaching a time when data will be considered life-critical.
![Story image](../../../../../uploads/story/2016/05/09/preview_lock_n_key.webp)
'The Red Team' discovers widespread Android vulnerability
Mon, 9th May 2016
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smartphones
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breach prevention
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cybersecurity
FireEye and Mandiant have discovered a widespread Android vulnerability allowing attackers to escalate privileges.
![Story image](../../../../../uploads/story/2014/12/05/preview_Data-spelunking-with-Splunk.webp)
Data spelunking with Splunk
Mon, 19th Nov 2012
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partner programmes
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banking
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call data
A company which says its technology creates a new category of operational intelligence platforms is eyeing up the New Zealand market – and local resellers.
![Story image](../../../../../uploads/story/2014/12/05/preview_ScreenColumn0.webp)
Video’s killing the telephony star… but how’s your network health!
Fri, 2nd Mar 2012
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digital entertainment
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oracle
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telephony
As video communication surges, network health faces new challenges. A SolarWinds survey shows 89% of networks integrate video, pushing admins to adapt rapidly.
![Story image](../../../../../uploads/story/2014/12/05/preview_siptrunking.webp)
Transforming business with SIP trunking
Mon, 1st Nov 2010
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ipad
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ipados
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call data
George Weston Foods revolutionises with SIP trunking, slashing costs and enhancing communication across its New Zealand operations.
![Story image](../../../../../uploads/story/2014/12/05/preview_tackling_the_telco_bills.webp)
Tackling the telco bills
Sat, 1st Aug 2009
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uc
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auckland
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contact centre
Telecomms bills can be complex and difficult to understand, but there are tools available to help manage costs and reduce spending.