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AWS Contact Lens for Connect set to arrive in A/NZ
The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.
Ingram Micro brings virtualisation intelligence to NZ
Runecast Analyzer has been added to Ingram’s books, providing analytics and automated security compliance analysis for VMware and Amazon Web Services.
Monash University and collaborators bring learning analytics to life
A new model for learning analytics has been developed by Monash University researchers to help creators and innovators better understand the demands and requirements of educational technology.
New services from SAS aim to help brands adapt to marketing disruption
The offerings and updates span areas such as digital insights, customer insights, attribution services, and unified marketing intelligence.
Double digit growth expected for big data analytics market - report
"Despite the current crisis, BDA continues to be among the top three deployment priorities for enterprises, after data security and replacing legacy systems."
Why retailers need to accelerate ecommerce and real time data capabilities to remain relevant in the ‘new normal’
The retail companies that will be most successful are those that can most effectively harness the data generated to refine and adapt their data and analytics strategy quickly.
Smarter, faster AI and X analytics: Gartner unveils top 10 AI trends for 2020
“To innovate their way beyond COVID-19, data and analytics leaders require an ever-increasing speed and scale of analysis in terms of both processing and access to succeed."
Data analytics has changed. Is the financial sector ready?
The A/NZ financial sector has data challenges a-plenty. Here’s one more, and the combination of technologies that will see you through.
Intel announces portfolio update for AI-focused solutions
Includes new processor, memory, storage and FPGA solutions designed to tackle deep learning and analytics.
Qlik named Snowflake Data Engineering Partner of the Year
The award, which recognises Qlik Data Integration, highlights the benefits of the strategic alliance between Qlik and Snowflake.
SAS announces latest version of Viya, bringing advanced analytics to businesses
"Organisations can decouple the analytics from the environments in which they run to scale-up services quickly and meet decisioning needs in a much more agile fashion.”
Lenovo looks to enable next generation of business with purpose-built servers
“Our new ThinkSystem servers are designed to enhance mission-critical applications like SAP HANA and accelerate next-generation workloads like AI, analytics and machine learning."
Analytics and BI: Before and after COVID-19
"Companies who adopt data-driven decision making separate themselves from the pack. With analytics they find those vital pivot points and thrive versus facing existential danger."
Why CX is a 'must-have' and not a 'nice-to-have'
Every day CX becomes a more valid metric with which to measure a business’s success, with a rise in better business outcomes directly proportional to amount invested in CX.
What is a business without customers? Why CX investment should be a strategic play
According to a report released by Adobe last month, 40% of businesses leading in CX ‘significantly’ exceeded their 2019 business goals, compared with the 13% not leading in the CX space.
SAS and Microsoft form strategic partnership
SAS’ AI and analytics more tightly integrate with Microsoft Azure; Microsoft to bring cloud-based SAS industry solutions to its customers.
Research: Transportation analytics market set to boom
According to a new report, it is set to hit US$21.8 Billion by 2027 driven by urbanisation, the growth of big data and smart city initiatives.
Qualtrics enhances CX insights capabilities
CoreXM updates allow businesses to listen and act on the needs of their customers and employees and identify key business drivers.
Gigamon names A/NZ country manager
With over 20 years of regional field and leadership experience, Tsoukas joins Gigamon to oversee growth in the region.
Pure Storage adds new capabilities to unstructured storage software
The latest updates to FlashBlade enable real-time performance that prioritise application workflows, replacing legacy systems.
SAS launches free COVID-19 Data Analytics Resource Hub
“SAS has always been committed to the belief that knowledge is empowering, and the COVID-19 Resource Hub is our way to inform, enable and inspire the analytics community to make a difference."
SAS launches new analytics courses for A/NZ universities
Organisations are seeking well-trained analyst graduates to help businesses gain value from their ever-increasing data volumes.
OpenText boosts cloud capabilities with new update
Brings a raft of new capabilities to its range of enterprise information management offerings.
Improving contact centre performance during times of peak demand
Extremely high call volumes are resulting in longer than normal wait times and frustrated customers. Firms risk taking a hit to their reputation if the situation doesn’t improve.