A new report by Landesk shows the majority of employees are satisfied with their IT departments, and BYOD is aiding productivity but is still a security gap for most organisations.

When asked to give a letter grade, more than 80% of respondents to the Landesk survey gave their IT departments an ‘A' or a ‘B'.

When queried about subjects related to personally-owned devices in the workplace, the survey showed that most end users (75%) use at least one personally-owned device for work purposes, but only 23% of respondents reported their businesses have a bring-your-own-device (BYOD) policy.

This leaves a major gap in security for many companies, says Landesk.

“The findings from this study support our belief that with all the mobile devices employees are using to get their work done, organisations may need to implement or improve BYOD policies and mobile security practices within their companies,” says Daly.

In general, IT departments are quick to resolve issues, according to the survey. According to 88% of respondents, IT departments solve issues in less than 24 hours, and 28% see results within the first hour.

However, the survey also found users now expect answers in real-time and are now taking matters into their own hands.

Nearly all (81%) of respondents try to solve their own IT issues before asking IT for help.

This follows the trend of increased self-sufficiency and autonomy in end users and indicates that end users are more resourceful than ever, says Landesk.

“The results of this survey validate exactly what we already believed at Landesk - IT departments are doing increasingly better work and end users are more empowered to solve issues on their own,” says Steve Daly, Landesk CEO.

“This shift gives IT teams more time to focus on solving the more vexing IT issues they're faced with each day,” he says.

With proactive super users and responsive IT departments, it's unsurprising that most IT issues do not significantly cut into work productivity, says Landesk.

In fact, 46% of respondents reported losing less than one hour of work per month, and 80% reported losing less than three hours work per month.

The survey polled more than 2,500 respondents from around the world from a range of organisation sizes, from companies with less than a hundred employees to companies with more than 25,000 employees.